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Front Desk Agent

Posted May 9, 2021

Renaissance Boca Raton
Boca Raton, FL
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About This Job

Job overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

Education and Experience:

  • High school education or related experience.

Benefits

Part-Time Benefits Available!

  • Vision Insurance
  • Disability Insurances (Long-Term and Short-Term)
  • Supplemental Life Insurances (Self, Spouse and Child)
  • Identity Theft Protection
  • AMAZING HOTELS DISCOUNTS!
  • AND MORE!
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About this Employer

Renaissance Boca Raton

2000 NW 19th Street
Boca Raton, FL 33431

(561) 368-5252

189 Room Hotel

www.marriott.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and 'hospitality employer of choice!'

Our Hotel

We're just minutes from celebrated white sand beaches, premier shopping at Town Center at Boca Raton and higher education at Florida Atlantic University. Our complimentary shuttle can transport visitors to popular attractions within a 3-mile radius of our hotel. Tropical paradise awaits no matter what the reason for visiting. Our luscious resort-style pool and convenient Oasis Café and Pool Bar grant guests permission to soak up the sun with refreshing waters and tasty cocktails. The active guests can work up a sweat indoors at our 24-hour fitness center with free weights and cardio equipment available at their leisure. When it comes time to retire for the evening, our well-appointed accommodations offer elegant design accents, plush bathrobes, convenient room service and marble bathrooms. The Renaissance Boca Raton Hotel will exceed all expectations.