Search 21,211 current hospitality jobs

Guest Service Agent

Posted May 9, 2021

The Westin Philadelphia
Philadelphia, PA
Apply

About This Job

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Apply

About this Employer

The Westin Philadelphia

99 South 17th Street at Liberty Place
Philadelphia, PA 19103

(215) 563-1600

294 Room Hotel

www.marriott.com

Our Hotel

Situated in the heart of a city rich with history, The Westin Philadelphia elegantly enhances its desirable Rittenhouse Square address with comfort and style. Steps from upscale shopping, award-winning restaurants and conveniently connected to the offices at Liberty Place, The Westin provides guests with the premiere downtown location. Museums and historical attractions, including the Liberty Bell, Independence Hall and the Constitution Center, promote the cultural wealth of Philadelphia. Guests can enjoy a hand crafted cocktail in The Lobby Bar. The Westin Philadelphia impresses both business and leisure travelers alike with its 275 guest rooms and 19 suites, all beautifully appointed with welcoming décor and revitalizing amenities. Our signature Heavenly® Bed ensures a relaxing nights sleep, and the Heavenly® Bath is the perfect place to refresh after a long day.