Search 28,948 current hospitality jobs

Room Attendant

Posted July 20, 2021

Holiday Inn Chicago - Elk Grove
Elk Grove Village, IL
Apply Now Save this job
Get your career started at the award winning Holiday Inn Elk Grove - Chicago! $250 hiring bonus after 90 days.

About This Job

Purpose

Room Attendants make a long-lasting impression and greatly influence the total guest experience.  Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home.  Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return.  The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.

Work Performed

Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.

Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.

Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.

Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.

Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.

Always maintain professionalism consistent with hotel brand and company expectations.

Know and communicate hotel emergency procedures; inform and assist guests in emergencies.

Take on additional tasks as necessary or assigned by hotel leadership.

Qualifications

Communication:

  • Effective verbal and written communication skills
  • Must be able to speak, read, and write in primary language(s) used in the workplace

Physical:

  • 8+ hours per day; stand and walk frequently throughout the workday
  • Lift, lower, and maneuver up to 30 pounds occasionally
  • Reach, bend, stoop, and pivot frequently throughout the workday

Managed by First Hospitality

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.

Apply Now Save this job

About this Employer

Holiday Inn Chicago - Elk Grove

1000 Busse Road
Elk Grove Village, IL 60007

(847) 437-6010

159 Room Hotel

www.ihg.com

Managed By

Welcome to Holiday Inn Chicago-Elk Grove

Hotel Near Chicago O'Hare Airport (ORD)

The Holiday Inn Elk Grove Village is located near Chicago O’Hare Airport (ORD). Top area attractions include Woodfield Shopping Mall featuring over 300 stores and restaurants, Rivers Casino, and Rainbow Falls Waterpark. Also nearby is the mb Financial Park, more commonly known as the entertainment district. The park is home to Park Tavern, Zanies Comedy Club, Toby Keith’s Bar, Hofbrauhaus Chicago, and more! Sports and outdoor enthusiasts will be happy to know that the paved trails of Busse Woods and the exciting Arlington Int’l Racecourse are nearby. Our central location to over 2,500 companies like Mitsubishi, Danaher, and Alexian Brothers Medical Center is great for business travelers. Our proximity to I-90 makes the city of Chicago easily accessible too!


Shuttle service is available to/from O’Hare airport and the CTA ‘Blue Line’ station for a $5 per person per trip fee. Shuttle service within 5 miles of the hotel is complimentary.


Our well-appointed Elk Grove Village hotel offers amenities and services aimed at making you feel welcome, including the popular Shelby Campbell’s Restaurant.


With over 7,500 sq. ft. of meeting space and a talented staff, planning your next business meeting or social gathering near O’Hare is easy with the Holiday Inn Elk Grove Village hotel.


Come and see what makes this Elk Grove Village hotel so special!