The Rock Roylty Manager has the responsibility of governing the management of the owner relations as it relates to the budget communications services offered and any violations to the CCRs Bylaws and Design Guidelines. The person in this position must understand the importance of providing outstanding customer service and be able to interact effectively with owners. The Rock Royalty Manager must have detailed knowledge of governing documents (CCRs Bylaws and Design Guidelines) and an immense understanding of budgeting accounts payable/receivable and all procedures relating to the budgeting process. The position is responsible for managing marketing initiatives and projects to ensure that resort objectives are achieved and that revenue opportunities are maximized.
Rock Roylty Manager will resolve guest issues and complaints, provide the appropriate pre-planning for all Hard Rock Hotel VIP stays and follow up on guest alerts and other Hard Rock Hotel Requirements. Responsible for supervising, training, scheduling, and coaching the crew.
The position will also be responsible for assisting operational leaders in the strategic planning of their operational units to tie with other units as well as the overall resort objectives. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
Maintaining Hard Rock Hotel San Diego Owner Relations website; keeping it fresh and current
There's something electric about being in the middle of it all. Hard Rock Hotel San Diego puts you in the limelight with chic accommodations in the heart of downtown and the famed nightlife of the Gaslamp Quarter. Whether you're here to catch a game at PETCO Park (located just one block away) or attend a corporate event at the San Diego Convention Center (right across the street), we'll take you there.
But we're so much more than a typical hotel in San Diego. Our award-winning service and stunning event venues amp up any occasion, with group packages that make your attendees all VIPs. And you can live it up without ever leaving the hotel—try a jam session in your suite with our complimentary Sound of Your Stay® service, or mouthwatering sushi at world-famous Nobu, and rooftop cocktails at Float rooftop lounge or 207 bar. Indulge your body at our full-service Rock Spa, or free your mind with a stress-crushing workout in our 24-hour fitness center.
Come to Hard Rock Hotel San Diego for a career you'll love, with incredible employee benefits. Working with us is a total rock experience! If you're passionate about music, and even more passionate about VIP guest service, you belong on our team. This is no ordinary hotel, and we don't hire ordinary employees. Our staff is as excited about the Hard Rock Hotel experience as the guests, with a focus on attentive, detailed service. If you're ready for something extraordinary, check out our openings to see where Hard Rock Hotel San Diego can take you.