EMT is responsible for the safety of guests/associates in all pools, hot tubs, slides, attractions, and interactive features in the indoor and outdoor waterpark areas as well as other resort areas while on duty; applying life saving skills and first aid to any guest/associate who is in need.
Education Requirements High School Graduate or GED required.
License/Permits Required NASCO, Ellis, and/or American Red Cross Lifeguard certification in waterpark/special facilities required. Current First Aid Certificate required including Oxygen usage and Automated External Defibrillation (AED). Note: EMT candidates must be on the EMT National Registry and the Medical Advisor must approve for their licensure before hiring is approved.
Required Skills Good verbal communication and interpersonal skills are a must. Ability to present information in one-on-one, small group situations to customers, clients, and other associates and corporate executives of the Resort is a must. Must be able to communicate, read, write, and speak English effectively. Bi-lingual skills are preferred but not required. Excellent communication and organizational skills required.
Knowledge of Computer Hardware or Software MS Word and Excel skills are required.
Previous Experience Required
Lifeguard certification would be a plus. Experience working in a large resort or recreational/waterpark venue is helpful.
Must be able to act professional under pressure, be physically fit, assertive, and a team player.
Must be able to frequently communicate and develop rapport with guests and associates.
Must be able to work in a stationary position for long periods of times (up to 8 hours)
Must be able to frequently work in outdoor hot/humid weather conditions as well as indoor warm/humid environments.
Must be able to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Must be able to frequently swim, climb, balance, stoop, kneel, crouch, or crawl.
Must be able to occasionally lift, push, pull up to 50 pounds of force, and/or frequently move up to 10 pounds of force, or constantly to lift, carry, push, pull or otherwise move objects.
The noise level in the work environment is usually moderate.
Special vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
Must be able to work and be flexible with all shifts, weekends, and holidays.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in stressful, high-pressure situations, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests.
Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. Collect accurate information and resolve conflicts.
Must be able to thrive in a fast-paced, energetic environment that is constantly changing based on room occupancy, group and local business.
Essential Duties & Functions
Understand completely all policies, procedures, standards, specifications, safety guidelines and training programs for all waterpark venues.
Apply life saving skills and first aid to any guest/associate who is in need quickly.
Maintain the high standards set forth by the National Aquatics Safety Company and the Kalahari safety procedures through leading by example and supporting all staff members.
Ensure that all guests feel welcome and safe and are given responsive, friendly, and courteous service at all times.
Fully understand and comply with all Federal, State, County and Municipal regulations that pertain to health, safety and labor requirements of waterpark outlets/venues, associates and guests.
Participate in Daily Promise shift meetings and when needed conduct in-service meetings as regulated by NASCO.
Make sure all incident and rescue reports are filled out properly and that all guest injuries are checked on with the proper Kalahari protocol.
Ensure lifeguard rotations are moving properly.
Do follow up checks with any injured guest and give them something (such as a flower, balloon, candy) to make them feel comfortable
Stock all first aid kits throughout the resort.
Work all schedules set forth, no changes can be made without first notifying the Waterpark Manager or scheduling supervisor.
When an emergency requires calling 911, follow Emergency Action Plan, which includes the contacting of the Manager-on-Duty and the Waterpark Manager or Assistant Waterpark Manager.
All emergency equipment should be tested prior to each shift and documented as well as all supplies need to be in place at the first aid station.
Maintain that each lifeguard is practicing the 15-second scan times, and that their rescue packs are stocked accordingly.
Check locker rooms, first aid and break rooms frequently for a clean and safe environment.
When applicable, ensure that the infectious debris is removed appropriately.
Periodically check in with desk staff.
Assist with daily startup and closure procedures of water park attractions, indoor and outdoor, including trash removal, towel collection, equipment, tubes, and lost and found, and park cleanliness.
Check towers every 20 minutes.
Assist with guest complaints and problems and advise supervisors/managers when needed.
Keep daily log books up to date and review clipboard for staffing levels.
Report all incidents and accidents to the Waterpark Manager-on-Duty
Keep an open line of communication with all departments and keep them posted on what is happening in the department.