Search 20,912 current hospitality jobs

Guest Service Expert

Posted May 6, 2021

Gaylord Palms Resort & Convention Center
Kissimmee, FL
Apply

About This Job

JOB SUMMARY

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Apply

About this Employer

Gaylord Palms Resort & Convention Center

6000 West Osceola Parkway
Kissimmee, FL 34746

1-407-586-0000

1,406 Room Hotel

www.marriott.com

Follow us:

Welcome to our spectacular resort in beautiful Kissimmee, The Gaylord Palms, where extraordinary service and superior amenities create a world-class resort experience for leisure and business travelers alike. Near Orlando and just minutes from the main gates of Epcot, Disney and Disney's Hollywood Studios®, our majestic Kissimmee resort spans 63 acres and celebrates Florida's history, culture and natural beauty in both architectural style and landscape design. Our signature atriums recreate three Florida environments, each vibrant and delightfully immersive - from the gently rising mists of the Everglades to the funky and vibrant island revelry of Key West to the Spanish-infused, old-world charm of St Augustine. Business travelers and meeting planners will also enjoy our resort's central location, 400,000 square ft of flexible meeting space and 178,500 square ft Florida Exhibition Hall. Discover Gaylord Palms and experience all the wonder and enchantment of the Sunshine State under one roof!