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General Manager Specialist

Posted May 13, 2021

US Sales Office - Western Southwest
Irvine, CA

About This Job

Job Summary


The General Manager Specialist has full operational and financial responsibility for a given hotel for the length of the assignment.  The General Manager Specialist operates any and all hotel departments according to the Brand Standards and the directive of the Regional Manager.


  • Assume the role of the General Manager at the assigned hotel.
  • Have a working about assigned hotels Operating, Financial and Sales and Marketing procedures and goals.
  • Complete all General Manager or Department Manager duties at the given hotel.
  • Ensure compliance with QA at the assigned hotel.
  • Perform QA self audits at any given hotel.
  • Be a Brand Champion; support all Brand and Regional initiatives with active participation.
  • Be an Ambassador for sharing best practices with all the hotels in the Region.
  • Conduct region/area wide training for new initiatives and current Brand Standards for Operations Managers.
  • Participate and support the Region’s Specialist Team initiatives.


Guest Relations

  • Provide a model behavior for guest service at the given hotel.  Extend professional courtesy to all guests.
  • Support or create SMART Guest Service goals and post expectations and results visible to all associates.
  • Respond to all guest service issues and inquiries in a professional timely manner.
  • Provide Service Training by delivering the Brand specific Service Training modules.

Associate Relations

  • Support or create Associate Satisfaction goals of the hotel by monitoring compliance of the hotel’s action steps.
  • Conduct Associate Satisfaction or Pulse Surveys.
  • Support or implement the New Associate Welcome / Orientation and training process.
  • Support or create Operations Managers technical and leadership skill development plans.
  • Ensure Brand Standard Service training compliance.
  • Provide Benefits information by using tools available in MyHR Website.
  • Support Marriott’s Guarantee of Fair Treatment policy
  • Conduct weekly Leadership Staff Meetings.

Financial and Administrating Responsibilities

  • Review or create the given hotel’s financial reports: Budget, Profit and Loss Statement, Labor Statistics, Distribution Summary, Food and Beverage Recap, Wage progress and Forecast Reports. Support current or create financial action steps to achieve the hotel’s goals.
  • Complete or review the given hotel’s Period End Critique document. Prepare for and Participate in the Period End Critique process with the Regional Director, Owner/ Asset Manager.
  • Review or create the given hotel’s compliance with all of the Marriott Corporate Accounting procedures.
  • Review the assigned hotel’s ADA Plan.
  • Review or create the assigned hotel’s Sales Forecast.
  • Monitor the hotel’s purchases and ensure financial checkbook accounting compliance. 

Sales and Marketing Responsibilities

  • Represent the assigned hotel in Cluster Revenue and Sales and Marketing meetings.
  • Review the support the given hotel’s major accounts and current Sales and Marketing action plan.
  • Monitor daily sales strategy; make recommendation to the Revenue Manager to adjust daily inventory restriction to maximize revenue.
  • Review and utilize fully the assigned hotel’s sales engines.


  • Have working knowledge to operate the following software:

PMS, MARSHA, Microsoft Office, Outlook.

  • Have working knowledge to access the following to on-line information:

OnDemand, PeopleSoft, MRDW, Marrpay, Marriott Global Source, Peoplesoft 8.8, MIFS  and

  • Produce clear, accurate and well-written documents in representation of the hotel or the Region/Area.


  • Comply with Marriott’s Travel and Business Expense Reimbursement Corporate Policy (MIP 44)
  • Report Payroll Time Date accurately and promptly to the Payroll Administrator.
  • Provide a written report of accomplishments and follow up plans and actions to each assigned hotel.
  • Create yearly SMART LPP goals that support the Region and the Brand and monitor compliance.
  • Solicit performance comments from visited hotels and incorporate learning in the personal development plan.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About this Employer

US Sales Office - Western Southwest

2050 Main St, #1300
Irvine, CA 92614

(949) 892-2120

Sales Office

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