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Guest Service Agent

Posted April 9, 2021

Hyatt House Cypress/Anaheim
Cypress, CA

About This Job


HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment.


The Guest Service Agent is responsible for checking in and checking out of all hotel guests.  This person must have excellent organization and communication skills as well as superior guest service abilities.  This position will involve cash handling, answering telephones, making/cancelling/revising reservations, interpreting hotel bills/folios, maintaining inventory in the hotel's guest market, advertising and obtaining enrollments into the World of Hyatt guest membership program, providing local information to guests, etc. all in an attentive, courteous and efficient manner.


Welcome you to our new house, HYATT house!


  • Must have customer service experience
  • Hotel experience preferred
  • Flexible and open availbility for all shifts, including overnights, weekends, and holidays required

About this Employer

Hyatt House Cypress/Anaheim

5905 Corporate Avenue
Cypress, CA 90630

(714) 828-4000

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Our Hotel

Our central location to local destinations such as Knott’s Berry Farm® and Disneyland® make Hyatt House Cypress / Anaheim the perfect extended-stay option for travelers visiting Orange County. Feel like exploring the area? Check out SoCal’s best beaches, including Huntington Beach and Seal Beach.

What Guests Love
  • Spacious Guestrooms: Spread out in one of our residentially inspired, extended-stay suites featuring full kitchens, sofa-sleepers, and free Wi-Fi
  • Tasty dining: Enjoy free daily breakfast during your stay and evening food and drinks at H BAR
  • Fun in the sun: Soak up the Southern California sun by our outdoor pool and hot tub, or lounge in our Outdoor Commons, including a fire pit and two BBQs
  • Flexible meeting space: Plan your corporate meeting or social event within 800 sq ft of space