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F&B Server

Posted May 11, 2021

Hotel Granduca Houston
Houston, TX
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About This Job

Overview

Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston has the honor of being a member of the Leading Hotels of the World. Located in the heart of Uptown/Galleria area, this "hidden gem" is reminiscent of a private Italian villa, consisting of 122 guest rooms and luxury suites, spacious meeting rooms and a stunning ballroom with an amazing view of Il Giardino and our exhilarating saltwater pool - an oasis among the lush green landscape and beautiful palm trees . Relax with friends and enjoy the live music in Giorgio's bar, or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining Italian restaurants.

  • The Language of Luxury, Service and Serenity
  • The full-time F&B Server will ensure that our guests receive a memorable fine dining experience in a warm and friendly atmosphere, with service that exceeds their expectations.
  • To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.
  • Responsibilities

    Provide genuine, engaging, personalized service in accordance with LHW and Hotel Granduca standards

  • Greet and seat guests, provide menus, take orders, focusing on special requests and needs
  • Serve food in a timely and cordial manner in all dining areas 

  • Maintain knowledge of menu items, beverage and special offers
  • Provide wine and cocktail service while adhering to TABC guidelines 
  • Operate POS system with accuracy and efficiency
  • Adhere to the Cash Handling Policy and ensure proper handling of credit card transactions
  • Assist with other F&B Outlets job functions 
  • Maintain a secure and accurate cash drawer 
  • Adhere to department SOP's, health and sanitation regulations
  • Practice the hotel's Core Values and 3 Steps of Service
  • Adhere to the Standards of Appearance, attendance, hotel and handbook policies
  • Demonstrate excellent work ethics and respect towards co-workers and guests

  • Maintain visibility on the floor and be ready to assist guests
  • Assist with hosting and bussing duties 
  • Ensure F&B areas are clean and sanitary and all condiments are adequately stocked
  • Complete required sidework and appropriate checklists
  • Promote and upsell food, special offers and beverage items
  • Assist in controlling the loss and waste of food and beverage product
  • Maintain knowledge of hotel services, amenities and local points of interest
  • Demonstrate a professional, friendly and cordial demeanor
  • Assist with cleaning, disinfecting, sanitizing F&B and outlets

  • Perform other duties as assigned
  • Qualifications

    Minimum high school diploma or equivalent

  • At least 2 years' server experience in a fine dining facility of a full service luxury hotel 
  • Valid Texas Food Handler’s and TABC Certificate 
  • Knowledge of wines and liquors and wine-pairing
  • Excellent interpersonal skills, email and telephone etiquette, attention to detail
  • Professional and courteous demeanor
  • Excellent work ethics and dependability
  • Ability to stand and walk for long periods, use both hands, see, smell, touch,hear, speak

    Ability to reach, bend, sit, crouch, kneel, push, pull, carry at least 30 lbs

  • Ability to multi-task and effectively manage time while providing excellent guest service
  • Must be of legal age according to state regulations to serve alcohol
  • Excellent communication skills and ability to understand written and verbal instructions
  • Excellent command of English. Bilingual - English/Spanish - preferred
  • Must be able to work assigned shifts - AM, PM, weekends and holidays
  • Hotel Granduca is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Apply

    About this Employer

    Hotel Granduca Houston

    1080 Uptown Park Boulevard
    Houston, TX 77056

    (713) 418-1000

    122 Room Hotel

    www.granducahouston.com

    Our Hotel

    Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston is the only hotel in Houston to receive Leading Hotels of the World designation. Located in the heart of Uptown/Galleria area, the hotel is reminiscent of a private Italian villa, consisting of 122 luxury rooms and suites and Ristorante Cavour, one of Houston's renowned fine dining restaurants.

    The Language of Luxury, Service and Serenity