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Pool Server - Seasonal Full-Time Seasonal

Posted May 11, 2021

Hotel Granduca Houston
Houston, TX
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About This Job

Overview

Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels Hospitality group. A leader in luxury hotels, Granduca Houston has the honor of being a member of the Leading Hotels of the World. Located in the heart of Uptown/Galleria area, this "hidden gem" is reminiscent of a private Italian villa, consisting of 122 guest rooms and luxury suites, spacious meeting rooms and a stunning ballroom with an amazing view of Il Giardino and our exhilarating saltwater pool - an oasis among the lush green landscape and beautiful palm trees . Relax with friends and enjoy the live music in Giorgio's Bar or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining Italian restaurants.

The Language of Luxury, Service and Serenity

  • The Seasonal Pool Server is responsible for ensuring a relaxing and enjoyable experience in the pool/patio area by providing impeccable service that exceeds our guests' expectations.
  • To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
  • Responsibilities

    Greet and seat guests in the veranda and pool area

  • Take orders, serve guests and suggest and upsell menu items
  • Assist with clearing and resetting tables and removing dishes

  • Ensure pool deck is clean and well-maintained 
  • Replenish towels and other necessities in the pool/patio area
  • Maintain visibility, identify needs and be ready to assist guests 
  • Assist with creating a tidy and well-lit, relaxing environment
  • Promptly report all maintenance issues to management
  • Follow up with management and resolve guest issues and complaints
  • Adhere to SOP's, handbook policies, Standard of Appearance and applicable laws and regulations
  • Adhere to cash handling policy maintain a safe and secure bank
  • Assist in other areas of F&B as required

    Maintain guest confidentiality

  • Practice the Hotel Core Values and 3 Steps of Service
  • Learn menu items, special offers, amenities, hotel facilities and hours of operation
  • Maintain knowledge of occupancy, VIP's, rooms, daily events and functions, local points of interest
  • Perform other duties as assigned
  • Qualifications

    Minimum requirement high school diploma or equivalent

  • At least 1 year related pool server experience in a full-service luxury hotel
  • Ability to walk, stand for long periods, crouch, reach, bend, sit and carry to 40 lbs
  • Knowledge of wines and liquors 
  • Outgoing personality and friendly, cordial demeanor

  • TABC certificate and Food Handlers' certificate required
  • Excellent command of English and ability to understand verbal and written instructions
  • Bilingual - English and Spanish - preferred
  • Demonstrate an outgoing, pleasant and cordial demeanor
  • Excellent organizational, time management and interpersonal skills 
  • Must be able to work required shifts - AM, PM, weekends, holidays
  • Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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    About this Employer

    Hotel Granduca Houston

    1080 Uptown Park Boulevard
    Houston, TX 77056

    (713) 418-1000

    122 Room Hotel

    www.granducahouston.com

    Our Hotel

    Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston is the only hotel in Houston to receive Leading Hotels of the World designation. Located in the heart of Uptown/Galleria area, the hotel is reminiscent of a private Italian villa, consisting of 122 luxury rooms and suites and Ristorante Cavour, one of Houston's renowned fine dining restaurants.

    The Language of Luxury, Service and Serenity