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Reservations Agent

Posted May 11, 2021

Hotel Granduca Houston
Houston, TX
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About This Job

Overview

Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels Hospitality group. A leader in luxury hotels, Granduca Houston has the honor of being a member of the Leading Hotels of the World. Located in the heart of Uptown/Galleria area, this "hidden gem" is reminiscent of a private Italian villa, consisting of 122 guest rooms and luxury suites, spacious meeting rooms and a stunning ballroom with an amazing view of Il Giardino and our exhilarating saltwater pool - an oasis among the lush green landscape and beautiful palm trees . Relax with friends and enjoy the live music in Giorgio's Bar, or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining Italian restaurants.

  • The Language of Luxury, Service and Serenity
  • The Reservations Agent will handle all incoming reservation calls in a professional and gracious manner, according to LHW and Hotel Granduca standards. The Reservation Agent will address all inquiries and requests, including cancellations, rates, special packages, hotel services and amenities.

    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

    Responsibilities

    Answer calls and follow up on inquiries according to Hotel Granduca and LHW standards

  • Confirm and process room reservations while looking for opportunities to upsell
  • Monitor inventory levels, room and rate restrictions and special pagkages
  • Maintain knowledge of amenity offerings, room details, types and layout
  • Manage room inventory and suggest options to generate additional revenue

  • Know hotel services, facilities and hours of operation
  • Generate daily revenue reports and distribute appropriately

    Handle all group bookings and extended stays and confirm pricing with management

    Collaborate with Front Desk and Housekeeping to confirm availability of rooms 

  • Follow up on guest and billing concerns and involve related departments to promptly resolve issues
  • Adhere to the department SOP's, Handbook policies the Standard of Appearance
  • Provide assistance to Front Office team, PBX and Valet
  • Practice Hotel Granduca Core Values and the 3 Steps of Service
  • Ensure cancellations and reservations are processed accurately and promptly
  • Communicate and follow up with Accounting and Front Desk to resolve reservations and billing issues
  • Maintain full knowledge meeting space and local points of interest
  • Perform other duties as assigned
  • Qualifications

    Minimum high school diploma or equivalent

  • At least 2 years' Reservations experience in a full service hotel luxury hotel
  • Demonstrate a cordial and professional demeanor and excellent work ethics
  • Excellent time management skills and ability to multi-task
  • Proficiency in Microsoft Office products - Outlook, Word, Excel and PowerPoint
  • Must have working knowledge of reservations, front office and Property Management Systems
  • Excellent email and telephone etiquette and interpersonal skills
  • Excellent written and verbal communication skills and ability to follow instructions
  • Must maintain a professional, neat and organized appearance
  • Ability to work assigned shifts, including weekends, holidays, evenings

    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

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    About this Employer

    Hotel Granduca Houston

    1080 Uptown Park Boulevard
    Houston, TX 77056

    (713) 418-1000

    122 Room Hotel

    www.granducahouston.com

    Our Hotel

    Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston is the only hotel in Houston to receive Leading Hotels of the World designation. Located in the heart of Uptown/Galleria area, the hotel is reminiscent of a private Italian villa, consisting of 122 luxury rooms and suites and Ristorante Cavour, one of Houston's renowned fine dining restaurants.

    The Language of Luxury, Service and Serenity