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Front Desk Agent

Posted April 11, 2021

Sheraton Suites Old Town Alexandria
Alexandria, VA
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About This Job

Full Job Description

Overview:

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. This position will may also include driving a hotel shuttle van within the local area.

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Practice safe work habits, wear protective safety equipment and following Marriot standards.
  • Must be able to stand for 8 hour shifts. 
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • Hotel Experience Highly Preferred 
  • LightSpeed/Galaxy Experience preferred
  • High School diploma or equivalent preferred
  • Hospitality Experience preferred
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.
  • A valid driver's license is required, along with a driving record that meets the requirements of our insurance carrier.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

TPG Hospitality

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About this Employer

Sheraton Suites Old Town Alexandria

801 North Saint Asaph Street
Alexandria, VA 22314

(703) 836-4700

247 Room All Suite

www.marriott.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and 'hospitality employer of choice!'

Our Hotel

Blend timeless classics with modern amenities at Sheraton Suites Old Town Alexandria. With a prime location in Old Town Alexandria, Virginia, our hotel places you near King Street and the vibrant waterfront. Find museums, boutiques and world-class restaurants within walking distance. Easily travel to and from the Reagan National Airport via the hotel's complimentary shuttle. After exploring the historical sights in Alexandria, join us at our on-site restaurant, Finn and Hoof Bar and Grill, serving American favorites made with locally sourced ingredients. Recharge in a spacious hotel suite with complimentary Wi-Fi and separate areas to work and relax. Sleep on a plush bed topped with crisp linens and fluffy pillows before your next adventure. Whether you're in town for business or leisure, let Sheraton Suites Old Town Alexandria redefine your expectations.