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Guest Service Rep PM

Posted April 12, 2021

Atlanta Marriott Suites Midtown
Atlanta, GA
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About This Job

POSITION SUMMARY

Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out.

Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Atlanta Marriott Suites Midtown

35 14th Street NE
Atlanta, GA 30309

1-404-876-8888

254 Room Hotel

www.marriott.com

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Discover Atlanta Marriott Suites Midtown, an upscale all-suite Atlanta Midtown hotel in the heart of Atlanta’s corporate and cultural center. Boasting more than 250 spacious suites, this premier hotel in Midtown Atlanta provides guests with plush amenities, including oversized bathrooms and sleeper sofas, for a relaxing retreat. This distinct hotel in Midtown Atlanta, GA, is the closest hotel to Crescent Avenue nightlife, and is within walking distance to Piedmont Park and Atlanta Museums. We are also only two miles from World of Coca-Cola, Centennial Olympic Park and Georgia Aquarium. Explore trendy restaurants, exciting nightlife and comedy clubs, all just minutes from our front doors. For those looking to venture outside Midtown, hop on the nearby MARTA, Atlanta’s public rail system, and take advantage of easy access to Buckhead shopping, downtown museums and much more. Whether enjoying a vacation, staycation or a business trip, our Atlanta, GA, Midtown hotel is ready to accommodate your travel needs.