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Guest Experience Expert (Front Desk)

Posted May 6, 2021

THE US GRANT, San Diego
San Diego, CA
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About This Job

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

THE US GRANT, San Diego

326 Broadway
San Diego, CA 92101

(619) 232-3121

270 Room Hotel

careers.marriott.com

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An Elegant Emblem

A San Diego icon since 1910, the palatial US GRANT is situated in the lively, historic downtown Gaslamp quarter, just steps from top shopping, dining, and entertainment destinations, and a short drive from beaches, museums, and family attractions.

Incomparable Sophistication

The Grand Lobby's sparkling crystal chandeliers, silk carpets, and modern artwork reveal timeless elegance. Meanwhile, the Art Deco-style Grant Grill and Grant Grill Lounge offer sophistication, urban energy, and contemporary Californian cuisine.



Legendary Style

Each of our 270 guest rooms, including 47 suites, blends contemporary touches—like a custom Yves Clement drip-painting headboard and flat screen television—with classic Empire-style furnishings and premier service for a truly refined ambiance.