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Housekeeping Dispatcher

Posted May 6, 2021

JW Marriott San Antonio Hill Country Resort & Spa
San Antonio, TX
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About This Job

POSITION SUMMARY

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

JW Marriott San Antonio Hill Country Resort & Spa

23808 Resort Parkway
San Antonio, TX 78261

1-210-276-2500

1,002 Room Hotel

www.marriott.com

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Our San Antonio luxury resort is the newest star in the JW Marriott constellation of resort properties. JW Marriott San Antonio Hill Country Resort & Spa has firmly established itself as the city's premier luxury destination and the most renowned resort in the magnificent Texas Hill Country. Just 12 miles north of San Antonio International Airport, the resort features 36 hole TPC San Antonio Golf - home of the Valero Texas Open, Lantana Spa, the six acre River Bluff water park, seven distinctive restaurants, 265,000 sq. ft. of state of the art meeting and event space, free WiFi in the lobby and over a thousand custom designed guest rooms. Our San Antonio resort hotel is sure to make any visit an unforgettable experience and it all comes with JW Marriott’s impeccable service and lavish amenities. Whether you're seeking a peaceful respite, a productive meeting or an exciting and fun filled family vacation, our resort in San Antonio is designed not just to exceed your expectations but redefine them altogether.