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Agent-At Your Service

Posted May 6, 2021

Hurghada Marriott Beach Resort
Hurghada, Egypt
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About This Job

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Hurghada Marriott Beach Resort

El Corniche Road, P.O.Box 38
Hurghada
Egypt

20-65-344-6950

283 Room Hotel

www.marriott.com

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Centrally located and directly on the beach, the Hurghada Marriott invites you to experience the ultimate in Red Sea luxury. This Hurghada hotel famous for its extravagant lifestyle and Red Sea charm, delivers exceptional service and outstanding amenities. Our beachfront resort in Hurghada features 283 spacious rooms complete with sea view and sumptuous furnishings designed for your comfort and relaxation. With a variety of dining options, this Marriott hotel boasts a diverse selection of international cuisine with 9 restaurants ensuring every day is a new experience. Whether your stay is business or pleasures our extensive amenities including wifi, outdoor pool, two tennis courts and a private island, the Hurghada Marriott ensures you of a memorable holiday. Experience the legendary Hurghada night spots and take a plunge into world class diving, explore and discover our Hurghada resort, the greatest vacation where life is ‘simply blue’!