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Housekeeping Team Leader

Posted April 12, 2021

Conrad Dubai
Dubai, United Arab Emirates
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About This Job

Description

A Housekeeping Team Leader is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.

What will I be doing?

 

As a Housekeeping Team Leader, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

 

 


  • Supervise Room Attendants

  • Daily allocation of rooms and deep cleaning tasks to team members

  • Manage guest requests, including VIP amenities and communicating them to the relevant team members

  • Routine inspection of guest bedrooms to ensure they meet standards

  • Achieve positive outcomes from guest queries in a timely and efficient manner

  • Carry out lost property procedures

  • Report maintenance issues to Maintenance/Engineering Department

  • Assist Head Housekeeper with training requirements

  • Comply with hotel security, fire regulations and all health and safety legislation

  • Assist other departments wherever necessary and maintain good working relationships

Requirements

What are we looking for?

A Housekeeping Team Leader serving Hilton brands is always working on behalf of our Guests and  working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and  values that follow:

 

 


  • Committed to delivering a high level of customer service

  • Experience in managing/supervising a team in a similar role

  • Experience in the hotel/cleaning industry

  • Good oral and written communication

  • Previous experience in Hosting Service (Governance)

  • High standards of cleanliness

  • Good interpersonal skills

  • Ability to work on their own or in teams

It is advantageous in this position if you demonstrate the following capabilities and advantages:


  • Ability to work in a team

  • Excellent attention to detail

  • Positive Attitude

  • IT proficient

  • Willingness to develop team members and self

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 


EOE/AA/Disabled/Veterans

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About this Employer

Conrad Dubai

P.O. Box 115143; Sheikh Zayed Road
Dubai
United Arab Emirates

+971-4-4447444

555 Room Hotel

conradhotels3.hilton.com

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At A Glance

Enjoy quiet, insightful service at Conrad Dubai. Guests find pleasant surprises, including Italian marble in meeting spaces and cocoon beds in the urban oasis. This luxury hotel near the financial district may give the impression that the city is distant but Dubai Mall and Burj Khalifa are less than 5 km (3 miles) away. Drive 20 minutes to Dubai International Airport and simply walk across the footbridge to the Dubai World Trade Centre.

A stay at Conrad Dubai, with its attentive service and focused amenities, is always relaxing. The Spa at Conrad Dubai has rejuvenating treatments and features a Hammam suite, sauna and steam room. Guests may also enjoy:

  • Unwinding on a cocoon bed by the pool 
  • Meditating in the outdoor yoga pavilion
  • Taking advantage of our dedicated children’s area

The hotel’s 555 rooms have city or Arabian Gulf views and modern technology. Select one with Level 24 lounge access for breakfast, refreshments and complimentary WiFi.

For a memorable culinary experience, try:

  • A refreshing drink at Purobeach™ Urban Oasis
  • Parisian soul food and wine pairings at Cave

Consider Conrad Dubai’s Grand Ballroom for a lavish party. Decorated with crystal chandeliers, Italian marble and hand-cut carpets, the ballroom boasts banquet space for 1,000 people. A lift large enough for an automobile makes big product launches easier at our luxury hotel.