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Front Desk Supervisor

Posted May 5, 2021

Grand Orlando Resort at Celebration
Orlando, FL
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Full time Front Desk Supervisor

About This Job

JOB SUMMARY:

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

RESPONSIBILITIES:

  • Previous supervisory responsibility preferred.
  • Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
  • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Be aware of all rates packages and promotions currently underway.
  • Be familiar with all in-house groups.
  • Follow and enforce all Aimbridge Hospitality hotel credit policies.
  • Be able to perform all duties of Front Desk Agent.
  • Have knowledge of and assist in all emergency procedures as required.
  • Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
  • Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
  • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.

BENEFITS:

Benefits include; medical (Blue Cross Blue Shield) dental (Metlife), vision (EyeMed), life insurance, 401K, paid vacation and sick time, hotel discounts at many properties across the US, and much more!

compensation: 14.00

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About this Employer

Grand Orlando Resort at Celebration

2900 Parkway Boulevard
Orlando, FL 34747

(407) 396-7000

Our Resort

There’s no better getaway than our full-service resort, where 20 acres of lush landscape surrounding a gorgeous lake, superb shops, exceptional dining, championship golf courses, and America’s most sought-after theme parks nearby. It’s easy to see why downtime is unheard of at The Grand Orlando Resort at Celebration. And, when guests are not busy exploring, they can melt away in our well-appointed accommodations, lavished amenities, and unmatched service.

Our Central Florida resort offers all the amenities and services under the sun. A family can enjoy endless recreational fun with three swimming pools (equipped with a waterfall and slides), two tennis courts, a game room, and a playground.

Business travelers can easily stay connected by utilizing our well-equipped business center. We also have 6,800 square feet of expansive event and meeting space.