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Front Desk Agent

Posted May 5, 2021

Grand Orlando Resort at Celebration
Orlando, FL
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Full time Front Desk Agent

About This Job

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: checking in guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. 

Job Requirements

  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Maintain proper operation of the telephone for guest requests.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Answer guest inquires about hotel service facilities and hours of operation.· 
  • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
  • Must maintain composure and objectivity under pressure.
  • Must be effective at listening to understanding and clarifying concerns.

compensation: 12.00

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About this Employer

Grand Orlando Resort at Celebration

2900 Parkway Boulevard
Orlando, FL 34747

(407) 396-7000

Our Resort

There’s no better getaway than our full-service resort, where 20 acres of lush landscape surrounding a gorgeous lake, superb shops, exceptional dining, championship golf courses, and America’s most sought-after theme parks nearby. It’s easy to see why downtime is unheard of at The Grand Orlando Resort at Celebration. And, when guests are not busy exploring, they can melt away in our well-appointed accommodations, lavished amenities, and unmatched service.

Our Central Florida resort offers all the amenities and services under the sun. A family can enjoy endless recreational fun with three swimming pools (equipped with a waterfall and slides), two tennis courts, a game room, and a playground.

Business travelers can easily stay connected by utilizing our well-equipped business center. We also have 6,800 square feet of expansive event and meeting space.