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General Manager

Posted April 12, 2021

New Haven Village Suites
New Haven, CT
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“Be A Part of Our Passionate & Committed Team!

About This Job

Why you will enjoy this job

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

Job Description

We currently have an exciting opportunity for a General Manager at the New Haven Village Suites.  We would welcome the opportunity to speak to you regarding this position as well as to answer any questions you might have regarding the company.We are seeking a hotel General Manager that is capable of maximizing revenue, minimizing expenses, motivating the team and maintaining the asset. They are ultimately responsible for leading their market and exceeding guest and associate expectations. We are looking for charismatic leaders that are confident in their ability to excel.

As a hotel General Manager, you will function as the primary strategic business leader for your assigned property, and will oversee all aspects of the operation, including management of: general property performance, as well as sales and marketing strategy, profitability, and revenue generation, and human resources activities. This will involve leading your team in the development, and implementation of property-wide strategies with the overall goal of meeting or exceeding guest expectations, and delivering a return on investment.Your specific duties in this role will include

  • Ensuring that service programs are in place and executed
  • Providing timely real-time feedback to management, and hourly associates on service and operational standards
  • Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day
  • Working with Sales to implement sales strategy for the property (e.g., goal setting, setting rates, etc.)
  • Developing innovative means for capturing new streams of revenue through property amenities
  • Measuring, analyzing, and communicating property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
  • Managing the relationship with revenue management (e.g., participating in routine calls, strategy meetings, periodic update meetings, etc.)
  • Conducting day-to-day Human Resource transactions to support needs of the property
  • Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
  • Actively recruiting and hiring qualified associates
  • Keeping brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement
  • Performing additional duties as required

The ideal candidate for this position

The ideal candidate will possess exceptional skills for the following responsibilities:

  • Ensuring guest satisfaction
  • Associate team building and development
  • Communication and business plan follow through
  • Financial and budgetary goal attainment
  • Sales and marketing goal attainment
  • Facility engineering follow through
  • Overseeing all hotel departments including F&B, Housekeeping, Front Desk  and Engineering

Job Requirements

We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.Specific qualifications for the role include

  • Associate’s degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; Bachelor’s degree, a plus
  • 4 years experience (2 years with a Bachelor’s degree) in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  • Experience in implementing payroll and inventory cost controls
  • Strong sales and marketing abilities
  • Previous Hotel General Manager experience is preferred although previous hotel leadership experience in a select service environment will be considered
  • Previous Hyatt experience a definite plus
  • You must be able to pass a thorough background check.

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

 EOE/M/F/D/V

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About this Employer

New Haven Village Suites

3 Long Wharf Drive
New Haven, CT 06511

(203) 777-5337

112 Room Extended Stay

www.newhavenvillagesuites.com

About Us

New Haven Village Suites is an extended stay hotel designed for people that seek maximum flexibility when traveling. Located just off exit 46 on I-95, our newly renovated hotel blends all the conveniences of a hotel with the comforts of home. Whether it’s business or pleasure that brings you to New Haven for a day, a week, a month, or longer, we provide everything you need for a pleasant stay in New Haven, CT. Visit our Discover New Haven page to learn what’s in our neighborhood and our local New Haven area. Our guests return time after time to enjoy shoreline Connecticut, visit local colleges and universities like Yale, and to explore the rich culture of our historic city.