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Front Office Supervisor

Posted April 12, 2021

Sheraton Suites Old Town Alexandria
Alexandria, VA
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About This Job

Job Type

Full-time

Full Job Description

Overview:

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. He/She will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities:

  • Greet, register, and assign rooms to guests of hotels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Plan, schedule or supervise the work of other employees.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
  • Assists in training of new associates and maintains constant training of agents as cashiers.
  • Ensures all members of the staff are completely familiar with all hotel emergency procedures.
  • Works with desk agents to balance at end of shift and ensures completion of shift checklist.
  • Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

Qualifications:

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • Two (2) to three (3) years of supervisory experience preferred, with at least one-year experience at the front desk.
  • Basic computer skills required.
  • Hotel Experience Highly PreferredĀ 
  • LightSpeed/Galaxy Experience preferred
  • High School diploma or equivalent preferred
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.
  • A valid driver's license is required, along with a driving record that meets the requirements of our insurance carrier.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

EEO/AA Employer Disclosure: TPG Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

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About this Employer

Sheraton Suites Old Town Alexandria

801 North Saint Asaph Street
Alexandria, VA 22314

(703) 836-4700

247 Room All Suite

www.marriott.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and 'hospitality employer of choice!'

Our Hotel

Blend timeless classics with modern amenities at Sheraton Suites Old Town Alexandria. With a prime location in Old Town Alexandria, Virginia, our hotel places you near King Street and the vibrant waterfront. Find museums, boutiques and world-class restaurants within walking distance. Easily travel to and from the Reagan National Airport via the hotel's complimentary shuttle. After exploring the historical sights in Alexandria, join us at our on-site restaurant, Finn and Hoof Bar and Grill, serving American favorites made with locally sourced ingredients. Recharge in a spacious hotel suite with complimentary Wi-Fi and separate areas to work and relax. Sleep on a plush bed topped with crisp linens and fluffy pillows before your next adventure. Whether you're in town for business or leisure, let Sheraton Suites Old Town Alexandria redefine your expectations.