Posted April 13, 2021Fort Lauderdale Marriott North
Responsible for meeting and exceeding the expectations of all guests.
Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
The Housekeeping Houseperson is responsible for cleaning the hallways, elevators, service areas, stairwells and public areas in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.ESSENTIAL JOB FUNCTIONS• Maintains a commitment to customer service and guest satisfaction• Provides general resort information for guests• Resolves guest issues promptly and with great care and effectiveness• Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest• Maintains an up to date working knowledge of all resort amenities as well as any special events• Receive assignments, priority requests, keys and supplies from Housekeeping management.• Review assignments, retrieve and stock caddie/cart to ensure all supplies are available to properly clean.• Turn in keys, properly store and secure caddie/cart and unused supplies at end of shift.• Walk all assigned spaces at beginning and end of shift.• Remove newspapers, service trays, empty ash receptacles, remove trash and/or linens and note any areas that require immediate cleaning.• Clean public areas in accordance with policies, procedures and brand standards.• Clean hallways, elevators, service areas, stairwells, etc.• Perform quality check on public space televisions, telephones and lamps.• Remove soiled linen, towels and trash and place in appropriate locations in the prescribed manner.• Assist housekeepers with portable refrigerators, rollaway beds, cribs etc. as needed.• Proper use of cleaning equipment and supplies.• Respond to and resolve housekeeping requests and complaints by guests.• Prompt reports to management of all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.• Prompt turn in to housekeeping management of all articles left in public spaces for entry into Lost and Found.• On time and at work when scheduled and in proper uniform• Consistent professional and positive attitude and actions when communicating with guests and associates.• Report incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager/supervisor before leaving work area for any reason.• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.• Any other duties / tasks as requested by management.
Our modern hotel provides the ideal setting for relaxation and places visitors near top area destinations including Fort Lauderdale Beach, Pompano Beach, Holy Cross Hospital and Isle Casino® Racing Pompano Park. After a day of adventure, guests can retreat to our modern accommodations with luxury bedding, free Wi-Fi and flat-panel TVs. When hunger strikes, guests can enjoy a meal in private with our 24-hour room service, or head to Blue Fire Grille to sample delicious American cuisine with a Caribbean flair. In the evening, we invite our guests to unwind at Blue Fire Bar and Lounge while watching a game and enjoying a draft beer or cocktail. For those hosting a business or social event during their visit, we offer 19 versatile meeting venues with custom catering options and planning services. The Fort Lauderdale Marriott North will exceed all expectations.