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Housekeeping Manager

Posted April 13, 2021

Residence Inn Louisville Airport
Louisville, KY
Come join our amazing team!

About This Job

Job Description:

  • Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and meeting rooms in accordance with federal, state, local and company health, sanitation and safety standards and regulations
  • Lead, direct and administer all housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, purchasing and inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
  • Obtaining list of rooms that need immediate cleaning and list of prospective check-outs or discharges to prepare work assignments
  • Performing minimum number of room inspections and defect list weekly
  • Ensuring exceptional customer service by responding to requests in a timely manner
  • Training and implementing property's emergency plan
  • Ensuring staffing levels are maintained, allowing team members to respond promptly to guest needs
  • Understanding, implementing, and training team members on quality service delivery

Benefits Offered:

  • Quarterly Incentive Program
  • Health
  • Dental
  • Vision Insurance
  • Life Insurance
  • Short & Long Term Disability
  • FSA (125 Cafeteria Plans)
  • Employee Assistance Program
  • 401 (k)
  • Travel Discounts
  • And Much Much More...

Local Candidates Preferred!

Job requirements

  • Qualified candidates for the Executive Housekeeper position should be able to continually improve guest and associate satisfaction while maximizing the financial performance of the department. We are looking for someone who is able to take a proactive approach when dealing with associate concerns, emphasizing motivation, teamwork, and continuous improvement.

  • High school diploma or GED; 2 years of experience in the housekeeping or related professional area
  • Must display excellent time management skills
  • Must be able to deliver great customer service on every interaction
  • Most be fluent and able to read and write in English
  • Fluent in Spanish is a plus
  • Computer knowledge a must

compensation: Salaried Position based on Experience


About this Employer

Residence Inn Louisville Airport

700 Phillips Lane
Louisville, KY 40209-1328

(502) 363-8800

120 Room Extended Stay

Our Hotel

The Residence Inn Louisville Airport offers ideal accommodations for business or extended stays in Louisville. While with us, enjoy great amenities and spacious suites 50% larger than traditional hotel rooms. Our Louisville airport hotel offers studio, one and two-bedroom suites with separate living, eating and sleeping areas, fully equipped kitchens with all of the pots, pans and place settings you need as well as luxurious bedding. Enjoy complimentary hot breakfast buffet daily, weekday social hour with food and beverages (Mon-Wed), as well as complimentary airport shuttle to/from the hotel. Stay fit with our 24-hour fitness center and in our outdoor pool and spa.