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Front Desk Supervisor (Full-Time)

Posted April 13, 2021

Courtyard by Marriott Dallas Medical/Market Center
Dallas, TX
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About This Job

Overview

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible.  He/She will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Greet, register, and assign rooms to guests of hotels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Plan, schedule or supervise the work of other employees.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
  • Assists in training of new associates and maintains constant training of agents as cashiers.
  • Ensures all members of the staff are completely familiar with all hotel emergency procedures.
  • Works with desk agents to balance at end of shift and ensures completion of shift checklist.
  • Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
  • Basic computer skills required.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

Courtyard by Marriott Dallas Medical/Market Center

2150 Market Center Blvd.
Dallas, TX 75207

(214) 653-1166

184 Room Hotel

www.marriott.com

Our Hotel

Transform any ordinary business trip into a relaxing getaway at Courtyard Dallas Medical/Market Center. Just moments away from vibrant destinations as the Dallas Market Center and American Airlines Center, our hotel is also just a short drive from UT Southwestern Medical Center and the Kay Bailey Hutchison Convention Center. Retreat to comfort in our spacious rooms and suites, complete with complimentary high-speed Wi-Fi, soundproof windows and mini-refrigerators. Additionally, our seasonal outdoor pool and fitness center, featuring cardio equipment and free weights, ensure your workout never has to miss a beat. For any on-the-go travelers and late-night cravings, stop by The Market, where you'll find a 24-hour selection of quick snacks and refreshing beverages. After a long day, The Bistro offers a relaxing spot to unwind with a handcrafted cocktail. Whatever the reason for your visit to North Texas, allow Courtyard Dallas Medical/Market Center to provide an elevated experience our guests won't soon forget.