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General Manager

Posted May 13, 2021

Washington Hilton
Washington, DC
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About This Job

Description

A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.



About the property:

Please click here for information on the Washington Hilton.

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

 

 


  • Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation

  • Ensure guest and team member satisfaction

  • Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

  • Recruit, interview and train team members

  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements

  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies

  • Serve as primary liaison with hotel owners and corporate entities

Requirements

What are we looking for?

Basic Qualifications:  


  • 3+ years general manager experience managing 400+ rooms or 3+ years of hotel manager or equivalent experience managing 1000+ rooms.

  • Experience managing in a unionized envioronment

  • Experiece and success in building strong ownership relationships

  • 3+ years of budgeting and forecasting 

Preferred Qualifications:


  • Hilton brand experience

  • Local market expertise

  • Group and convention experience 

 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

 

 


  • Hospitality - We're passionate about delivering exceptional guest experiences.

  • Integrity - We do the right thing, all the time.

  • Leadership - We're leaders in our industry and in our communities.

  • Teamwork - We're team players in everything we do.

  • Ownership - We're the owners of our actions and decisions.

  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:


  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Adaptability

What will it be like to work for Hilton?

 

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

 

 

 

 


EOE/AA/Disabled/Veterans

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About this Employer

Washington Hilton

1919 Connecticut Avenue NW
Washington, DC 20009

(202) 483-3000

1,119 Room Hotel

www.hilton.com

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At A Glance

Located in the heart of Washington, DC, the Washington Hilton hotel is situated near the capital's most sought-after neighborhoods. Enjoy the best entertainment and nightlife Washington has to offer at the nearby Adams Morgan, Woodley Park and the U Street Corridor. This Washington, DC hotel is one mile from the Smithsonian National Zoo and only four blocks from the Dupont Circle Metro. Discover iconic Washington attractions including the White House, National Monument and Lincoln Memorial.

Experience a memorable Dupont Circle hotel dining experience in The District Line Restaurant, offering regionally inspired comfort foods and seasonal dishes with locally sourced ingredients. Enjoy traditional American favorites, delicious seafood and healthy salads. Meet with friends over cocktails in the stylish TDL Bar, or unwind with your favorite drink and watch sports on one of 15 flat-screen TVs in the comfortable McClellan’s Sports Bar.

Stay in shape during your stay at this Washington, DC hotel in the heated outdoor pool and fully equipped fitness center. Unwind in the Heights Courtyard and enjoy flickering fire pits and calming water rock wall.

Make business easy at our Washington, DC hotel with a business center offering modern facilities and services. Hold meetings and social gatherings in our versatile meeting rooms providing up to 110,000 sq. ft. of flexible event space.