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Front Desk/Guest Service Agent Part-Time

Posted May 13, 2021

DoubleTree by Hilton Hotel Boston - Bedford Glen
Bedford, MA
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About This Job

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in our continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

 NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

DoubleTree by Hilton Hotel Boston - Bedford Glen

44 Middlesex Turnpike
Bedford, MA 01730

(781) 275-5500

281 Room Hotel

doubletree3.hilton.com

At A Glance

Centrally located next to a range of businesses and nearby historic towns, this Bedford Glen hotel is set on 24 acres of wooded grounds, just 18 miles from Boston. Benefit from complimentary transportation within a five-mile radius and enjoy convenient proximity to three major highways.

Enjoy a comfortable and professional setting to catch up on work with complimentary WiFi throughout the hotel and a 24-hour business center. Situated close to a number of businesses and corporate parks, this Boston hotel presents over 13,000 sq. ft. of meeting space across 12 versatile rooms. Host a meeting in the fully equipped boardroom, or celebrate your next special event on the garden terrace or Grand Ballroom for up to 500 guests and let us help you with the planning.

Unwind in a spacious guest room and admire courtyard views, or upgrade to a suite and enjoy the extra space of a separate living area. Indulge with fresh, innovative cuisine in the cordial environment of SORA and feast on New England favorites while taking in spectacular garden views.