Search 20,363 current hospitality jobs

Guest Experience Specialist

Posted May 6, 2021

Courtyard Fishkill
Fishkill, NY
Apply

About This Job

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Apply

About this Employer

Courtyard Fishkill

17 Westage Drive/Route 9 & I-84
Fishkill, NY 12524

1-845-897-2400

152 Room Hotel

www.marriott.com

Follow us:
Break away from business as usual at the Courtyard Fishkill New York Hotel. Our hotel is convenient to Stewart International Airport and just off I-84 at exit 13. With an open lobby space, spacious guestrooms offering luxury bedding and complimentary Wi-Fi throughout, you can easily switch from work to relaxation and back. In the lobby of our hotel near Cold Spring, guests enjoy easy access to the latest news, weather and airport conditions via our interactive lobby GoBoard. Our on-site restaurant, The Bistro - Eat. Drink. Connect. provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. The hotel also offers 1,200 sq ft of meeting space; ideal for small meetings and wedding groups looking for a convenient hotel in Fishkill. We are centrally located to West Point, the Culinary Institute of America, Vassar and Marist College, making us perfect for students and parents. Make the most of your travel experience at the Courtyard Hotel in Fishkill, New York.