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Front Desk - Guest Experience

Posted May 13, 2021

The Westin Denver Downtown
Denver, CO
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About This Job

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

The hourly rate for this position is $15 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.  Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Westin Denver Downtown

1672 Lawrence Street
Denver, CO 80202

(303) 572-9100

430 Room Hotel

careers.marriott.com

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Our Hotel

The Westin Denver Downtown is only a short stroll away from the Colorado Convention Center, Coors Field, Pepsi Center, microbreweries, fine dining and upscale shopping. Awarded Colorado's first “Green Hotel” designation, our Four Diamond hotel boasts sumptuous guest rooms with signature Westin Heavenly® Beds, spacious suites with private patios and views of the mountains. Enjoy lounging in your spacious room with LCD TVs, or stay connected with ergonomic workstations. Satisfy late-night cravings with delicious 24-hour room service or dine in one of our appetizing restaurants including our New York steakhouse, The Palm. If planning a business or social event, take advantage of our stylish venues with 33,186 square feet of flexible space. Or, simply enjoy our hotel amenities including a WestinWORKOUT® Fitness Studio and a heated rooftop pool.