Search 20,456 current hospitality jobs

Guest Services Agent

Posted May 6, 2021

Courtyard North Ryde
North Ryde, Australia

About This Job


Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About this Employer

Courtyard North Ryde

7-11 Talavera Road
North Ryde, 2113

61-2-9491 9500

196 Room Hotel

Follow us:
Centrally located within Macquarie Business Park near Sydney, Courtyard North Ryde offers contemporary accommodations for business & leisure. Our North Ryde location offers access to international businesses, Macquarie University, ANZ Stadium, Allphones Arena & Sydney attractions. Relax in comfort; our North Ryde hotel's guest rooms feature individual climate control, in-room safe, mini-bar & wireless Internet. Here you can keep up your workout routine at our 24-hr fitness centre, as well as stay productive at our full-service business centre. Catch up with colleagues at Orchards Restaurant & Bar, which offers international & local cuisine or stay connected on our restaurant's iPads. Satisfy cravings anytime of the day at our 24-hour market. 8 meeting rooms with 2,400 sq ft of conference space, experienced staff & catering services ensures your events are designed for success. Our hotel’s priority is to reduce the impact on the impact and we were awarded the Green Eco-Leaf Badge.