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Front Desk

Posted May 6, 2021

Courtyard St. Louis Westport Plaza
St. Louis, MO
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About This Job

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Courtyard St. Louis Westport Plaza

11888 Westline Industrial Dr
St. Louis, MO 63146

1-314-997-1200

149 Room Hotel

www.marriott.com

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Welcome to our Westport Plaza hotel, just west of Downtown St. Louis. Newly-renovated, Courtyard St. Louis Westport Plaza surrounds travelers with the conveniences that make business and pleasure travel easy. Relax and tap into the quiet energy of the day ahead at this diamond among Westport Plaza hotels in a spacious guest room, featuring a large, well-lit work desk with ergonomic chair, two phones with dataports, complimentary weekday newspaper, and in-room coffee and tea service. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect.® Guests will enjoy enhanced food and beverage options in the morning, all new dinner service, or The Market, open 24-hours with fresh sandwiches and snacks. When you need to unwind after a day of shopping at St. Louis Mills Mall, dining at Westport Plaza, or seeing the sights of nearby Maryland Heights, take advantage of our swimming pool, whirlpool and exercise room, complete with cardiovascular equipment and free weights.