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Manager - Best Friends Roadhouse & Mercantile

Posted April 14, 2021

Best Friends Roadhouse and Mercantile
Kanab, UT

About This Job

Location:  Kanab, Utah

The Manager of the new, pet-centric Best Friends Roadhouse & Mercantile will lead a staff of associates in warmly welcoming visitors and their pets to this subsidiary of Best Friends Animal Society. The Manager will exemplify and drive an inspired, hands-on level of personal service in keeping with Best Friends brand and hospitality standards for all guests and their pets while providing appropriate recognition, personal involvement and amenities for Best Friends clientele including members, donors, volunteers, associates, etc. 

The Manager will be highly visible for Roadhouse guests and associates, and within the Kanab community, while effectively interacting with Best Friends Animal Society department heads, and working collaboratively with Best Friends Hospitality and Visitor Experience leaders.  


 --Maintain a safe workplace, valuing and modeling safe work practices, adhering to organizational safety practices and rules, and communicating about unsafe practices and conditions. Ensure safe conditions are maintained at all times for all guests, pets and associated visitors 

--Provide accurate financial management of the Best Friends Roadhouse & Mercantile

--Ensure adequate staffing levels to serve all guests 

--Ensure all staff are nurtured, trained and supported

--Build long term relationships with Guests, Pets and Associates 

--Ensure the property is kept in pristine condition at all times

--Treat people around you as our most valuable resource by leading with Kindness and  Compassion in all your actions, build trust by demonstrating authenticity and following through on your commitments, encourage self-care and work-life balance through your own example, and work to build strong relationships with your team by creating communication loops to share and receive honest feedback. You are responsible and accountable for the culture of your team.

--Perform other duties as required

 Skills and Experience:

 --Demonstrated prior leadership experience in boutique lodging or hotels, especially in front desk and lodging operations is required. 

--Strong familiarity with hospitality technology software and systems including property management, guest communications, digital locks, etc preferred.

--Some prior experience with retail and food and beverage in a lodging environment is preferred. 

--Previous demonstrated community participation is strongly preferred. 

Physical Requirements:

  • Ability to regularly work a flexible schedule including days, nights, weekends and holidays as needed in order to manage lodging operations and ensure guest’s and pets needs are met. 
  • Ability to work for extended periods of time on a computer with repetitive typing, arm and hand movement. 
  • Abilty to drive a Best Friends Animal Society vehicle when necessary to maintain operations and meet guest’s needs. 
  • Ability to sit and/or stand for extended periods of time in order to manage lodging operations and meet the needs of guests and pets,  as well as interact with the local community.

About this Employer

Best Friends Roadhouse and Mercantile

30 North 300 West
Kanab, UT 84741

Telephone (435) 644-2001
Reservations (435) 644-3400

40 Room Hotel

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Who We Are 

For over 30 years, Best Friends Animal Society has been running the nation’s largest no-kill sanctuary for companion animals and building effective programs that reduce the number of animals entering shelters.

Just for Pets

At the Best Friends Roadhouse & Mercantile, pets are just as much guests as their people are. For their comfort and happiness, we are pleased to provide:

  • Personal pet welcome
  • Complimentary self-serve pet washing facilities
  • Complimentary cleaning products, located in the service building
  • Pet walking service provided in half-hour increments by Best Friends volunteers and staff (a fee applies)
  • Pet visits by our staff during the day (a fee applies)
  • Fenced pet-park area with splash water feature (for pets of lodging guests)
  • Pet treats, beds and retail items in the mercantile building
  • Built-in cubbies and snuggling areas in select guest rooms

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.