Search 21,017 current hospitality jobs

Room Attendant/Housekeeper

Posted April 29, 2021

Hilton Garden Inn Minneapolis Airport Mall of America
Bloomington, MN
Apply
Looking for a great new team member! Hiring Bonus available! Convenient location, with bus stop right at our parking lot and just 2 blocks from the Mall of America

About This Job

Purpose

Room Attendants make a long-lasting impression and greatly influence the total guest experience.  Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home.  Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return.  The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.

Work Performed

Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.

Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.

Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.

Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.

Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.

Always maintain professionalism consistent with hotel brand and company expectations.

Know and communicate hotel emergency procedures; inform and assist guests in emergencies.

Take on additional tasks as necessary or assigned by hotel leadership.

Qualifications

Experience & Education:

  • 1+ years of housekeeping experience, preferably in hotels preferred, but not required
  • High School diploma or equivalency education certificate required

Communication:

  • Effective verbal and written communication skills
  • Must be able to speak, read, and write in primary language(s) used in the workplace

Physical:

  • 8+ hours per day; stand and walk frequently throughout the workday
  • Lift, lower, and maneuver up to 30 pounds occasionally
  • Reach, bend, stoop, and pivot frequently throughout the workday

Managed by First Hospitality

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.

compensation: $14.00

Apply

About this Employer

Hilton Garden Inn Minneapolis Airport Mall of America

1601 East American Blvd
Bloomington, MN 55425

(952) 854-1687

Managed By

Modern Comfort next to MSP Airport and Mall of America

Whether you’re a business traveler needing to stay productive, a meeting planner requiring guest rooms, flexible meeting space and catering, or a Mall of America® visitor, the new Hilton Garden Inn Minneapolis Airport Mall of America is ready to welcome you.

The newest Hilton family member by Minneapolis–Saint Paul International Airport and Mall of America, this Hilton Garden Inn hotel can be conveniently accessed in minutes using our 24-hour complimentary shuttle service. Downtown Minneapolis and popular local attractions, sports venues and businesses, such as HealthPartners, Oracle, and Best Buy are located nearby.

All 200 guest rooms boast the brand's signature bedding, featuring fresh, white duvets and crisp linens; a spacious and clutter-free work desk with an ergonomic desk chair; and an in-room "hospitality center" with a mini fridge, microwave oven and Keurig coffee maker. Guests also enjoy complimentary WiFi throughout the hotel, a 24-hour business center, a state-of-the-art fitness center, and an indoor pool chlorinated with salt water.