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Front Desk Agent Full-Time Seasonal

Posted April 14, 2021

Best Friends Roadhouse and Mercantile
Kanab, UT

About This Job

Location:  Kanab, Utah

The Front desk agent will perform concierge related duties at a high professional level and will support guests in every manner both on the phone, via email and in person.

 Key Responsibilities: 

The Front-Desk agent will Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict.

  • Answer guest calls, e-mails, and record details of each for future follow-up.
  • Assist customers with planning and booking reservations for Best Friends Lodging. Options, available rooms, rates, and amenities. Upselling rooms and providing information on promotions.
  • Communicate with, housekeeping and maintenance departments to ensure prompt responses to guests' needs.
  • Make reservations or appointments for guests who want to avail themselves of local entertainment or services
  • Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues
  • Maintain constant communication with guests and other Roadhouse departments and staff members. 
  • Supports all Roadhouse departments and Best Friends Sanctuary Experience Division as assigned.

About this Employer

Best Friends Roadhouse and Mercantile

30 North 300 West
Kanab, UT 84741

Telephone (435) 644-2001
Reservations (435) 644-3400

40 Room Hotel

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Who We Are 

For over 30 years, Best Friends Animal Society has been running the nation’s largest no-kill sanctuary for companion animals and building effective programs that reduce the number of animals entering shelters.

Just for Pets

At the Best Friends Roadhouse & Mercantile, pets are just as much guests as their people are. For their comfort and happiness, we are pleased to provide:

  • Personal pet welcome
  • Complimentary self-serve pet washing facilities
  • Complimentary cleaning products, located in the service building
  • Pet walking service provided in half-hour increments by Best Friends volunteers and staff (a fee applies)
  • Pet visits by our staff during the day (a fee applies)
  • Fenced pet-park area with splash water feature (for pets of lodging guests)
  • Pet treats, beds and retail items in the mercantile building
  • Built-in cubbies and snuggling areas in select guest rooms

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.