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Lead Ambassador - Roadhouse & Mercantile

Posted April 14, 2021

Best Friends Roadhouse and Mercantile
Kanab, UT

About This Job


Best Friends Roadhouse & Mercantile - 30 N. 300 West, Kanab, UT 84741

Position Summary: 

The Roadhouse Lead Ambassador is an integral part of our visitor’s experience, providing for exemplary guest experiences, product knowledge and ideas while providing excellent customer service. The perfect person for this role is bright, energetic, and great with customers. This person understands the link between our culture, brand promise, and mission as it relates the Roadhouse and Mercantile and to the products we promote and sell at the Roadhouse Mercantile and the support it brings to the overall mission of Best Friends. 

Key Responsibilities:  

Roadhouse Mercantile Lead Ambassador demonstrates kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict.

  • Monitor guest registration to augment the guest experience where appropriate in recognizing birthdays, anniversaries adopt- adversaries etc.
  • Maintain store appearance by keeping it stocked, cleaned, and organized. 

set merchandise displays, and implementation of strategies to increase sales.  Responsible for conducting inventory, reordering and restocking for the Mercantile and Roadhouse housekeeping. 

  • Order all food and beverage for the Mercantile and assists in setting up and taking down Continental breakfast for Roadhouse guests. 
  • Share product knowledge and answer questions to help facilitate purchases.  Process purchases, exchanges and returns.  
  • Share local community knowledge to enhance guest overall experience in Kanab. 
  • Count cash drawer at the beginning or end of the day to ensure accuracy and adequate change and prepare end-of-day cash deposit  
  • Support Roadhouse Front desk, Sanctuary gift store and Sanctuary Visitor Experience division as assigned. 
  • Coordinate the staff schedule for the Ambassadors at the Mercantile.

About this Employer

Best Friends Roadhouse and Mercantile

30 North 300 West
Kanab, UT 84741

Telephone (435) 644-2001
Reservations (435) 644-3400

40 Room Hotel

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Who We Are 

For over 30 years, Best Friends Animal Society has been running the nation’s largest no-kill sanctuary for companion animals and building effective programs that reduce the number of animals entering shelters.

Just for Pets

At the Best Friends Roadhouse & Mercantile, pets are just as much guests as their people are. For their comfort and happiness, we are pleased to provide:

  • Personal pet welcome
  • Complimentary self-serve pet washing facilities
  • Complimentary cleaning products, located in the service building
  • Pet walking service provided in half-hour increments by Best Friends volunteers and staff (a fee applies)
  • Pet visits by our staff during the day (a fee applies)
  • Fenced pet-park area with splash water feature (for pets of lodging guests)
  • Pet treats, beds and retail items in the mercantile building
  • Built-in cubbies and snuggling areas in select guest rooms

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.