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Specialist, Shelter Partnerships

Posted July 15, 2021

Best Friends Roadhouse and Mercantile
Kanab, UT
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About This Job

Location: Atlanta, GA

Summary: 

Shelter Partnership Specialists play a direct role in achieving Best Friends Animal Society's no-kill mission and goal by providing assistance in developing and implementing lifesaving programming, and performing hands-on lifesaving work, within priority partner shelters to help them achieve no-kill status. Specialists act with urgency to accomplish important tasks and play a direct role in achieving Best Friends Animal Society's no-kill mission and organizational success. Specialists may receive intensive assignments in a particular program, based on organizational needs. Senior specialists have an increased level of responsibilities or skills, and the ability to make on-the-spot decisions to accomplish tasks.

Culture Statement and Responsibility:

We value attitude over aptitude, and we treat Kindness as a discipline because it is paramount in our culture along with our other Guiding Principles. Culture is how we talk to and treat ourselves and one another, it's how we generate and respond to change, it's how we plan and make decisions, it's how we do what we do.

Key Responsibilities:

  • Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict.
  • Support partner shelters by working directly with shelter staff on a day-to-day basis as needed to support sustainable lifesaving programs including but not limited to progressive pet retention, adoptions, transport, return-to-owner, return-to-field and other programs in accordance with partnerships, MOUs or contracts, including participating in direct, hands-on lifesaving work.
  • Serve as a mission ambassador, representing Best Friends' mission and vision within partner shelters; supporting training, mentoring; participate in developing resources for partner shelters on proven programs support their success in achieving no-kill; support the maintenance of statistics within targeted partners shelters.
  • Deliver superior customer service to partner shelters, community stakeholders and others.
  • Develop a general knowledge of Best Friends' and community partner programs to best match individuals and organizations to opportunities to support lifesaving or deliver or receive services. 
  • Work collaboratively with and assist Best Friends' team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping; respect partner policies when working in partner facilities.

Skills & Experience:

  • Background in animal sheltering working or volunteering in an animal shelter, preferably in a municipal, government or private shelter with contractual animal control responsibilities; ability to work in an environment that is not No Kill, remaining professional, nonjudgmental, and supportive of that shelter's staff.
  • Bilingual or multi-lingual skills preferred but not required.
  • Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with open an open adoption process.
  • Ability to professionally speak about Best Friends' activities and positions on issues.
  • Resourceful, get-it-done attitude; ability to adapt to new work areas or processes; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved.
  • Strong interpersonal skills, positive attitude, a team player, personable, professional, and able to get along with people from different backgrounds.
  • Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple, competing tasks and demands; with accurate, appropriate, clear and concise written and verbal communication skills; and strong listening skills.
  • Basic experience with Microsoft Office products; familiarity with shelter software, or desire to learn.
  • Experience with and ability to drive large multi-passenger vehicles
Physical Requirements: 
  • Must be able to:
    • Routinely lift 40 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
    • Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion.
    • Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
  • Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status.
  • Valid driver's license, ability to qualify to be added to Best Friends insurance, ability to travel, including overnight stays, when needed.
  • Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights, and holiday work.
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About this Employer

Best Friends Roadhouse and Mercantile

30 North 300 West
Kanab, UT 84741

Telephone (435) 644-2001
Reservations (435) 644-3400

40 Room Hotel

bestfriendsroadhouse.org

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Who We Are 

For over 30 years, Best Friends Animal Society has been running the nation’s largest no-kill sanctuary for companion animals and building effective programs that reduce the number of animals entering shelters.


Just for Pets

At the Best Friends Roadhouse & Mercantile, pets are just as much guests as their people are. For their comfort and happiness, we are pleased to provide:

  • Personal pet welcome
  • Complimentary self-serve pet washing facilities
  • Complimentary cleaning products, located in the service building
  • Pet walking service provided in half-hour increments by Best Friends volunteers and staff (a fee applies)
  • Pet visits by our staff during the day (a fee applies)
  • Fenced pet-park area with splash water feature (for pets of lodging guests)
  • Pet treats, beds and retail items in the mercantile building
  • Built-in cubbies and snuggling areas in select guest rooms

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.