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Room Attendant/Housekeeper

Posted April 14, 2021

Courtyard Chicago Glenview/Northbrook
Glenview, IL
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Join us at the number one ranked hotel in Glenview per TripAdvisor guests!

About This Job

Purpose

Room Attendants make a long-lasting impression and greatly influence the total guest experience.  Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home.  Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return.  The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.

Work Performed

Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.

Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.

Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.

Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.

Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.

Always maintain professionalism consistent with hotel brand and company expectations.

Know and communicate hotel emergency procedures; inform and assist guests in emergencies.

Take on additional tasks as necessary or assigned by hotel leadership.

Qualifications

Experience & Education:

  • 1+ years of housekeeping experience, preferably in hotels preferred, but not required
  • High School diploma or equivalency education certificate required

Communication:

  • Effective verbal and written communication skills
  • Must be able to speak, read, and write in primary language(s) used in the workplace

Physical:

  • 8+ hours per day; stand and walk frequently throughout the workday
  • Lift, lower, and maneuver up to 30 pounds occasionally
  • Reach, bend, stoop, and pivot frequently throughout the workday

Managed by First Hospitality

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.

compensation: $12

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About this Employer

Courtyard Chicago Glenview/Northbrook

1801 Milwaukee Avenue
Glenview, IL 60025

(847) 803-2500

149 Room Hotel

www.marriott.com

Managed By

Eat, Drink, Stay Conveniently

Productivity and relaxation have no boundaries at the Courtyard Chicago Glenview/Northbrook. Experience our state-of-the-art open lobby space with complimentary WiFi. Our Bistro offers delicious breakfast selections, Starbucks coffee, and a bar with a dinner menu with healthy and indulgent options. Our modern guestrooms feature microwaves, refrigerators, and a balcony/patio. Relax and unwind in our 24-hour fitness center and our indoor heated pool & whirlpool. The Courtyard Chicago Glenview/Northbrook is conveniently located 5 minutes from Chicago Executive Airport, 20 minutes from O'Hare International Airport, and within walking distance to several restaurants. Our complimentary shuttle travels within 5 miles of the hotel Monday through Friday, 7am to 7pm. We are located minutes from several corporations including Allstate, CVS, and Astellas and local attractions like The Grove, Kohl Children’s Museum, Chicago Botanic Garden, and Ravinia. Transportation to and from downtown Chicago via the Metra Rail.