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General Manager

Posted April 14, 2021

Hilton Chengdu
Chengdu, China

About This Job


A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures.

What will I be doing?

As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. A General Manager will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
  • Lead in all key property issues including capital projects, customer service, and refurbishment
  • Ensure all decisions are made in the best interest of the hotels and Hilton
  • Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
  • Provide effective leadership to hotel team members
  • Lead in all aspects of business planning
  • Comply with and exceed Hilton Brand Service Standards
  • Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
  • Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
  • Hold regular briefings and communication meetings with the HOD team
  • Respond to audits to ensure continual improvement is achieved


What are we looking for?

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Experience as General Manager or Director of Operations within a similar quality hotel
  • Degree or diploma in Hotel Management or equivalent
  • Possesss strong commercial acumen, with experience in increasing profitability
  • Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
  • Excellent leadership skills
  • Exceptional communication skills
  • In-depth knowledge of the hotel/leisure/service sector

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • General Management experience in a similar quality hotel

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!



About this Employer

Hilton Chengdu

666 Tianfu Avenue
Chengdu, 610041


395 Room Hotel

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At A Glance

Set in a dynamic CBD in the heart of Tianfu New District, Hilton Chengdu is near the New Century Global Center; which offers extensive shopping and dining options, offices, a university complex, an IMAX theatre and a water park. This stylish Chengdu hotel is just a short walk from the New International Convention & Exhibition Center, and moments from the nearest Metro station, which connects to the city center in 15 minutes. Chengdu Shuangliu International Airport is 20 minutes’ drive away, and Chengdu South Railway Station is just 10 minutes from the hotel. An ideal base for business guests, Hilton Chengdu is opposite Tianfu Avenue and Tianfu Software Park, home to over 400 international and domestic companies.

Flooded with natural light through floor-to-ceiling windows, our guest rooms feature WiFi, a large desk and a luxurious bed. Upgrade to an executive room or suite for Executive Lounge access, with complimentary breakfast, refreshments and happy hour. Enjoy a vibrant, interactive culinary experience in OPEN, and sip afternoon tea or cocktails in the Lobby Lounge. Dine in the inviting Italian Restaurant, and experience authentic Sichuan specialties in the elegant Yuxi. Be pampered with a luxury spa therapy, energize in the fitness center or swim in the sparkling rooftop pool.

Boasting a 24-hour business center and extensive meeting and banquet space, this Chengdu hotel is the perfect venue for a variety of events. State-of-the-art audio/visual equipment, inspired catering and our dedicated staff will ensure your function is seamless and professional.