Posting Date Apr 14, 2021 Job Number 21034617 Job Category Spa Location The Ritz-Carlton Denver, 1881 Curtis Street, Denver, Colorado, United States VIEW ON MAP Brand The Ritz-Carlton Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. JOB SUMMARY Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors. The hourly rate for this position is $8.74 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Experience The Ritz-Carlton, Denver, an award-winning downtown hotel, where you can enjoy unforgettable luxuries while surrounding yourself with majestic Rocky Mountain views and cosmopolitan delights. Located in the heart of downtown Denver, this luxury hotel offers guests convenient access to the Denver’s business and financial districts, as well as the Larimer Square shopping district and 16th Street Mall pedestrian promenade, world-class museums and an endless array of outdoor activities. After a day in the city, guests or locals alike can indulge in a soothing spa treatment or enjoy an exceptional meal at Elway’s, named after Denver Bronco quarterback and NFL Hall of Fame Inductee John Elway, located at the street level of this downtown Denver hotel. To see the accommodations and amenities available at our Denver luxury hotel, please view the Photo Gallery. The Ritz-Carlton, Denver is a Tier 2 property in The Ritz-Carlton Rewards.