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Lobby Experience Planner

Posted May 15, 2021

Miraval Arizona Resort & Spa
Tucson, AZ
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About This Job

Description

As an Experience Planner, you are responsible for overseeing the Experience Planning once guests are on property, developing relationships with clients and offering helpful suggestions and solutions to experience planning needs. The purpose of this position is to optimize spa and programs bookings and assist guest relations when needed, providing superior customer engagement with a thoughtful approach to sales. 


Qualifications

Essential Functions

 

  1. Make authentic connections with Miraval guests.  
  2. Review Daily Manifest, highlighting guests who have not done any pre-planning.  Ensuring you touch those guests while onsite and offer expertise in planning their stay.
  3. In addition, review all guest’s itineraries who are arriving to ensure services do indeed meet their documented goal.  If needed, connect with them once on site as well.
  4. To handle all email in boxes assigned to the reservations team and communicate with good verbal communication skills to guests via email.
  5. To be proficient in all activities and services of Miraval and to personally experience some of the offerings to be able to describe the Miraval guest experience with firsthand knowledge. 
  6. To attend all training classes of Miraval information to stay current on all aspects of Miraval procedures, services and offerings.
  7. Manage the waitlist daily to ensure any opportunity for a guest is completed in a timely manner.
  8. Review the daily openings of spa and activities and maximize exposure to those opportunities but thoughtfully suggesting them to guests when meets their goal.
  9. Complete daily and weekly reports as assigned.
  10. Provide helpful and cooperative communication between sales, catering, front office and accounting on a regular basis and all departments as needed.
  11. Be of assistance to Culinary, Programs and Spa when needing a program or service highlighted.
  12. Other duties and responsibilities as assigned
  13. Experience Planners will work on completing their monthly personal revenue goal by answering Experience Planner emails and ensure they are not missing opportunities on-site as well.
  14. Work as directed on projects.
  15. The above does reflect that of their home property, however since Reservations does operate as a collective at team – at times they may be asked to assist with the above tasks at their sister properties.

 

 

QUALIFICATIONS

 

  • Minimum of 2 years of high-end sales and customer service experiences, sales/customers service and/or hospitality environment.
  • Advanced technology proficiency with thorough working knowledge of GDS, reservations software and booking systems (Resort Suite preferred)
  • Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.
  • Previous experience in development and delivery of training information.
  • Exceptional time management, detail and organizational skills.
  • Must be a strong compassionate leader with a self-sacrificing personality.
  • Professional demeanor with exceptional verbal, written and electronic communication skills.
  • Must be completely flexible and be able to work weekdays, weekends, mid shifts, nights and holidays.
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About this Employer

Miraval Arizona Resort & Spa

5000 East Vía Estancia Miraval
Tucson, AZ 85739

(855) 234-1672

117 Room Hotel

www.miravalresorts.com

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MIRAVAL: AN OVERVIEW

Situated in the warm shade of the Santa Catalina Mountains in northern Tucson, AZ, on 400 acres of idyllic land, Miraval is a top-rated all-inclusive destination resort and spa dedicated to helping guests live life in the moment. Since 1995 the property has been consistently ranked as one of the world’s top destination spas by Travel + Leisure, SpaFinder and Condé Nast Traveler.Offering an array of dynamic growth and development programs, one-of-a-kind, luxurious spa treatments, authentic, flavorful and healthful cuisine as well as an expert staff of renowned wellbeing specialists, Miraval helps to open eyes, minds and hearts. In 2012, the resort unveiled the Miraval Life in Balance Spa, a state-of-the-art oasis designed to transform guests both physically and emotionally.

HISTORY

Miraval began in 1995 with a powerfully simple vision: life is more meaningful and enjoyable when physical, emotional, social, spiritual and intellectual components are in balance. Guided by this philosophy, Miraval Resort & Spa was born in Tucson, set against the Santa Catalina Mountains in the High Sonoran Desert. Guests came to Miraval individually or with family and friends to relax, refresh, and learn to live and feel better. There were no strict regimens. Instead, choice was the guiding principle, with a wide range of programs and experiences designed to create overall well-being and help guests become more aware of themselves and their surroundings – live in the moment through the means that works best for them.

Miraval’s pioneering approach to activities, experiences and personal treatments – enveloped in a high-touch, personalized experience for each of its guests – helped to define the destination spa industry that has flourished worldwide in recent decades and led to Miraval’s top ranking by the most respected voices in luxury travel, including Condé Nast TravelerTravel+Leisure and SpaFinder, just to name a few.