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Director of Rooms

Posted April 15, 2021

Millenium Hilton
New York, NY
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About This Job

Description

The Millennium Hilton New York Downtown is located in Manhattan’s Financial District, steps from the Oculus, Word Trade Center campus, 12 major subway lines, and the PATH.  Our rooms and suites are among the largest in Lower Manhattan and feature views of Freedom Tower, the 9/11 Memorial & Museum, and the East River while the indoor pool, fitness center and restaurant all have scenic views of the city.

Great Place to Work and Fortune named Hilton #1 on the 2021 Best Big Companies to Work list! We are currently seeking a Director of Rooms for our 569 room property! Reporting directly to the General Manager, the ideal candidate will have a combination of Front Office (OnQ) and Housekeeping Management experience in a unionized environment.

A Director of Rooms is responsible for directing and administering the operations of key guest contact departments in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As Director of Rooms, you would be responsible for directing and administering the operations of key guest contact departments in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:


  • Direct and administer Rooms Division operations to include, but not limited to daily operations, guest service standards and initiatives, product quality, inventory management and cost controls, merchandising and marketing, systems use management, budgeting and forecasting, department management and meeting participation and facilitation

  • Respond to guest inquiries and requests and resolve guest issues and concerns in a timely, friendly and efficient manner

  • Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

  • Monitor and assess service and satisfaction trends and evaluate and address issues, systems and procedures to make improvements accordingly

  • Recruit, interview and train team members

  • Facilitate and coordinate marketing initiatives, sales site visits and special requests from other departments

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:


  • Hospitality - We're passionate about delivering exceptional guest experiences.

  • Integrity - We do the right thing, all the time.

  • Leadership - We're leaders in our industry and in our communities.

  • Teamwork - We're team players in everything we do.

  • Ownership - We're the owners of our actions and decisions.

  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:


  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


EOE/AA/Disabled/Veterans

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About this Employer

Millenium Hilton

55 Church Street
New York, NY 10007-2910

(212) 693-2001

569 Room Hotel

www3.hilton.com

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At A Glance

Millenium Hilton places you right in the heart of downtown, within walking distance of Wall Street and adjacent to the Freedom Tower, Ground Zero and World Trade Center Memorial. Easily access all of Manhattan and nearby boroughs via the nearby Subway station, taxis and more. Enjoy some of the largest hotel rooms and suites in Lower Manhattan, spectacular skyline views, and a glass-enclosed pool

It's all about location. Stay in the heart of Lower Manhattan at our hotel near the World Trade Center and walk to the Financial District and popular sights like the Statue of Liberty, Brooklyn Bridge and South Street Seaport. Hail a cab or ride the subway and discover SoHo, Tribeca and Greenwich Village.




  • Across from the World Trade Center, 9/11 Memorial and Museum, and One World Observatory
  • Breath-taking city views from this high rise lower Manhattan hotel
  • Steps to the Oculus, home to Westfield WTC Shopping and Transit Center
  • 10 Subway lines within 1 block of the hotel
  • Located only 6 stops to Times Square via express subway
  • 5 Blocks to the Brooklyn Bridge or 10 minutes walking to Statue of Liberty Ferry