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Banquet Server On-Call

Posted April 15, 2021

DoubleTree by Hilton Pleasant Prairie Kenosha
Pleasant Prairie, WI
Urgently Hiring!

About This Job

Position Summary:

The Award-Winning DoubleTree by Hilton, Pleasant Prairie - Kenosha is seeking a positive, service-oriented, energetic leader to join our team as a Banquet Server. The Banquet Server will work closely with the hotel’s F&B staff. 

Job responsibilities include (but are not limited to):

  • Set up tables and events including chairs, dance floors, silver and china 
  • Service food, coffee, water and other beverages 
  • Clear tables throughout the dining experience using proper methods for removing dishes, glassware and silverware 
  • Clean banquet and dining rooms during and after the dining experience 
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service 
  •  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems. 
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee 
  • Performs other duties as required to provide genuine hospitality 
  • Sets tables in accordance with hotel standards 
  • Prepares order for presentation to guest 
  • Serves food, coffee, water and other beverages; refills beverages as needed 
  • Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware 
  • Cleans banquet room and banquet kitchen area during and after banquet functions 

Job Requirements:

Job Requirements:

  • Ability to sit for hours at a time.
  • Availability to work flexible work schedules including morning, evenings, weekends and holidays.
  • Must be able to lift up to 30 pounds occasionally.
  • Requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity.

Success Factors:

  •  Focus on the Customer – Seek to understand the (internal / external) customer and meet the needs of both the customer and the company. 
  •  Fosters Teamwork - work well in a team environment and motivate teams to sustain exceptional levels of performance 
  • Communicate Effectively -  clarify and provide information so that coworkers, customers, and suppliers understand and can take action 
  •  Build Strong Relationships -  Foster trust and cooperation among coworkers, customers, and suppliers; develop and sustain personal contact in order to provide mutual benefit. 

First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. We foster a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.



About this Employer

DoubleTree by Hilton Pleasant Prairie Kenosha

11800 108th Street
Pleasant Prairie, WI 53158


120 Room Hotel

Managed By

Our fully renovated DoubleTree by Hilton Pleasant Prairie Kenosha hotel is located just off I-94 between Chicago and Milwaukee. Find name brand shopping at Pleasant Prairie Premium Outlet Mall, located adjacent to the hotel. Other popular nearby destinations including Rec Plex, Bristol Renaissance Faire, Six Flags Great America, Wilmot Ski Mountain, Carthage College, UW Parkside, Gurnee Mills Mall and Naval Station Great Lakes, all within minutes of the hotel.

Looking to fly here? We’re located just 30 miles from Milwaukee’s General Mitchell International Airport and 42 miles from Chicago’s O’Hare International Airport.

Plan a stunning event in our 3,600+ sq. ft. space, perfect for weddings, conferences, exhibitions and meetings of all sizes. From a boardroom for up to 12 people to the Prairie Ballroom for up to 350, we make it easy to host a successful event. Ask about our local catering options.

For our corporate travelers, we are within close proximity to Uline, Snap-On, Amazon, and many other businesses located within the heart of the Wisconsin Industrial Corridor. For your convenience, enjoy complimentary shuttle service within 5 miles of the hotel.

We offer great amenities including complimentary WiFi, a heated indoor pool and whirlpool, on-site dining or room service at The Chancery Bar and Grill, a business center and 24-hour fitness center. Choose from one King or two Queen Beds, or opt for more space in a Suite with a Sofa Bed. All our rooms feature a mini-refrigerator and microwave for your convenience.

  • Complimentary hotel shuttle within 5 mile radius
  • On-site restaurant and bar with large selection of local and national beers
  • Heated indoor pool and whirlpool, complimentary WiFi, business center and 24-hour fitness center
  • All our rooms feature a mini-refrigerator and microwave
  • Suites with sofa bed, separate living area
  • Event space for 300 person banquet or 500 person reception

Take the complimentary shuttle within 5 miles of our DoubleTree by Hilton Pleasant Prairie Kenosha hotel for your next adventure. Grab the family and experience the thrills of Six Flags Great America. Try all your favorite flavors as well as new ones at the Jelly Belly Factory. Plan your trip around the Bristol Renaissance Faire from July through Labor Day weekend. Find some great deals on the hottest brands at Pleasant Prairie Outlet Mall. With parks, trails and year-round activities at RecPlex, you’ll always have things to do when you’re in town.