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Room Attendant

Posted April 15, 2021

Home2 Suites by Hilton Louisville Downtown NuLu
Louisville, KY
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Join out team at the Home2 Louisville Downtown NuLu with a $250 sign on bonus after 90 days of employment!

About This Job

Purpose

Room Attendants make a long-lasting impression and greatly influence the total guest experience.  Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home.  Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return.  The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.

Work Performed

Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.

Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.

Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.

Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.

Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.

Always maintain professionalism consistent with hotel brand and company expectations.

Know and communicate hotel emergency procedures; inform and assist guests in emergencies.

Take on additional tasks as necessary or assigned by hotel leadership.

Qualifications

Experience & Education:

  • 1+ years of housekeeping experience, preferably in hotels
  • High School diploma or equivalency education certificate required

Communication:

  • Effective verbal and written communication skills
  • Must be able to speak, read, and write in primary language(s) used in the workplace

Physical:

  • 8+ hours per day; stand and walk frequently throughout the workday
  • Lift, lower, and maneuver up to 30 pounds occasionally
  • Reach, bend, stoop, and pivot frequently throughout the workday

Managed by First Hospitality

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.

compensation: $13 - $14

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About this Employer

Home2 Suites by Hilton Louisville Downtown NuLu

240 South Hancock Street
Louisville, KY 40202

(502) 561-0460

100 Room Extended Stay

home2suites3.hilton.com

Managed By


A Downtown Extended Stay Hotel in Louisville

Stay a while at our Home2 Suites by Hilton Louisville Downtown NuLu hotel. Within steps of the Louisville Hospital Complex, we combine the old and new, providing great amenities in unique surroundings. Walk to NuLu, known for art galleries, boutique shopping and unique dining.

Each morning of your stay will bring a new breakfast combination. Mix and match your favorite breakfast, choosing from a variety of cereals, artisan breakfast sandwiches, waffles, hot cereals, yogurt and assorted toppings, for over 400 possibilities. Every room in our all-suite hotel is customizable to your needs with moveable furniture, a full kitchen, sofa bed, free WiFi and an HDTV with premium channels. Choose a one bedroom suite for more space, two TVs and dining table with chairs.

Multi-task like a pro at the Spin2 Cycle, when you run on the treadmill while running a load of wash. When you need to finish a project, use the 24-hour business center with free WiFi and printing. Stop by the 24-hour Home2Mkt for a snack and any forgotten travel essentials. Plan an event in our 750 sq. ft. of space for up to 35 people, a great choice for small weddings, reunions and team training sessions.