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Managing Director

Posted April 15, 2021

PGA National Resort & Spa
Palm Beach Gardens, FL

About This Job

JOB OVERVIEW: The prestigious PGA National Resort & Spa, located in Palm Beach Gardens, Florida, is searching for a Managing Director. This leadership position is responsible for the overall delivery of Championship Service at the same time focusing on achieving hotel profitability through cost control, revenue generation, guest satisfaction and managing and developing hotel professionals, while upholding the integrity of the hotel.

Job Description and responsibilities will include but not limited to:

  • Leads by example, conducts business honorably, credibly with integrity, while demonstrating self‐confidence and enthusiasm.
  • Create a positive team-oriented environment which focuses on the guests, members and team through development, motivation and engagement.
  • Develop the overall hotel strategy to maximize guest satisfaction, service standards, staff satisfaction and financial performance.
  • Ensure that all employees receive fair and equitable treatment according to company standards.
  • Lead monthly financial reviews and conduct weekly staff meetings.
  • Ensure all department heads maintain budgeted productivity levels and company standards.
  • Oversee and assist in the budget process as required.
  • Analyze previous and projected data to generate an accurate re-forecast.
  • Conduct Executive Committee Members performance appraisals and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
  • Maintain a high level of service in all areas to both our internal and external guests.
  • Promote a positive work environment by ensuring the appropriate staffing levels are in place, continuing training of staff, recognition, mentoring and coaching.
  • Resolve problems and communicate to ensure consistency and memorable guest service, ensure strong positive communication flow amongst staff.

Basic Qualifications

  • 10 years progressive experience in a multi golf resort & spa / hotel or a related field; OR a 4-year college degree and at least 5 to 10 years of related experience; OR a 2-year college degree and at least 10 to 15 years of related experience.

Preferred Qualifications

  • Possess strong financial expertise
  • Effectively communicate both verbally and written, with all levels in an attentive, friendly, courteous and service oriented manner
  • Approach all encounters with guests, members and staff in an attentive, courteous, friendly manner
  • Must be effective at listening to, understanding, and clarifying concerns
  • Strong ability to multi-task and meet deadlines regularly
  • Successful experience in various hotel operations
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


About this Employer

PGA National Resort & Spa

400 Avenue of the Champions
Palm Beach Gardens, FL 33418

(561) 627-2000

354 Room Resort

Our Resort

PGA National Resort & Spa has long been a place of legendary moments. Here at this Palm Beach destination, luxury is always the standard, golf is never considered just a game and together the two create an enviable lifestyle in a setting that embraces the best Florida has to offer. Anchored by five championship golf courses, and renowned throughout the world as Home to the PGA Tour’s Honda Classic and the legendary Bear Trap, PGA National also boasts a world-class destination spa, a private state-of-the- art sports & racquet club and an exclusive private membership club at the heart of this luxurious resort lifestyle community.

The moment you arrive you will feel what draws people to PGA National. Golf is at the heart of it all, combined with great food and friends, an enviable year-round climate that lends itself to an active lifestyle – all offered in warm and welcoming elegant contemporary surroundings.