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Cage Shift Supervisor

Posted April 15, 2021

Oaklawn Racing Casino Resort
Hot Springs National Park, AR
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About This Job

Description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

The Cage Shift Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.

Essential Duties/Responsibilities:

  • Maintains working knowledge of Cage operations internal functions, controls and software
  • Updates and takes the initiative to convey pertinent information to Team Members regarding policy or scheduling changes
  • Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks and currency orders)
  • Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues and internal control violations.
  • Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.)
  • Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules.
  • Demonstrates an understanding of HR duties to accurately track and record LOA’s, PTO time, early outs and special requests made by team members.
  • Assists Cage Shift Manager with any other duties as assigned.
  • Regular punctual attendance
  • Ability to work required overtime
  • Other duties as assigned

Requirements

Knowledge, Skills and Abilities:

  • Ability to analyze and interpret departmental needs and results.
  • Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
  • Ability to solve complex problems.
  • Ability to distinguish between colors
  • Ability to perform assigned duties under frequent time pressures in an interruptive environment.
  • Broad variety of tasks and deadlines requires an irregular work schedule.

Work Environment/Physical Demands:

  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.
  • Ability to sit at a work station and use a computer for long periods of time

  • Ability to stand and use hands and fingers, to handle or feel and to manipulate keys on a keyboard, reach with arms and hands

Education and Experience Requirements:

  • One (1) to two (2) years of experience in casino cage operations or banking preferred.
  • High School diploma or GED equivalent required.
  • College degree or some level of secondary education preferred.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Additional Information:

  • Must be able to obtain and maintain Arkansas State Licensing
  • Must be able to pass pre-employment drug screen and background check that may include fingerprinting and credit check

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Oaklawn Racing Casino Resort

2705 Central Avenue
Hot Springs National Park, AR 71901

800-OAKLAWN

About Us

Located in Hot Springs National Park, Arkansas, Oaklawn has been one of the premiere Thoroughbred racetracks in the country since 1904, best known as home of the $1 million Arkansas Derby. Today, Oaklawn is Arkansas’ #1 tourist destination. The state-of-the art casino offers live craps, live blackjack, popular slot games, live music, and the award-winning Silks Bar & Grill. Oaklawn began a multi-phased expansion in May 2019.

Careers

If you’re interested in working in a fun industry with fun people, Oaklawn Racing Casino Resort is the place to be. Oaklawn is much more than just a job. It’s an opportunity to be a part of the Oaklawn family as you build a rewarding, long-term career. Oaklawn is an exciting workplace where you’ll enjoy generous benefits and an opportunity for advancement. We have a variety of racing and gaming openings for you to explore, so if you’re ready for success apply today!

Applicants must be 21 years old.