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Concessions Cashier Full-Time Seasonal

Posted April 15, 2021

Oaklawn Racing Casino Resort
Hot Springs National Park, AR
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About This Job

Description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

The food and beverage cashier is responsible for accurate order entry into point of sale system and accurately cashing out guest tickets. Responsible for accurate cash handling and register balancing at end of shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
  • Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
  • Makes efforts to keep informed of company information and communications by participating in department meetings, huddles and reviewing property bulletin boards, digital signage, and company newsletter.
  • Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
  • Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
  • Observes and reports any and all unsafe behavior displayed by internal and external guests.
  • Greets and seats guests, presents menus to guests, informs them of promotions and specials.
  • Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations.
  • Takes names on waiting list, monitors restaurant server seating rotation/floor board plan.
  • Observes tables and keeps track of clean, dirty and occupied tables.
  • Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
  • Cleans, organizes and stocks menus at host area.
  • Answers phone and answers questions concerning the menu and restaurant.
  • Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.
  • Ensures waiting and foyer areas are kept clean
  • Acts as cashier as needed or assigned
  • May be assigned to various venues throughout the property depending on business needs.
  • Assists other team members and departments to contribute to the best overall performance of the department.
  • Upholds a Four Diamond & Four Star service model
  • Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests
  • Other duties as assigned

Requirements

KNOWLEDGE, SKILLS AND ABILITIES:

  • Excellent guest service and communication skills
  • Ability to read, write and communicate effectively in English
  • Superior attention to detail and accuracy
  • Troubleshooting and problem solving abilities
  • Ability to meet strict deadlines
  • Ability to multi-task and remain organized
  • Must be able to maintain strict confidentiality, discreetness and tact at all times
  • Ability to deal effectively and interact well with team members and guests
  • Ability to resolve problems/conflicts in a diplomatic and tactful manner
  • Ability to adjust quickly to changing conditions.
  • Ability to seek guidance when unsure
  • Ability to work with interruptions and/or distractions

EXPERIENCE REQUIREMENTS:

  • 1+ years guest service experience
  • 1+ years cash handling experience

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

  • Ability to stand and walk for majority of shift
  • Must be in good physical condition, position requires frequent physical labor including walking, standing, climbing, lifting, pushing, pulling, bending, stooping, reaching and carrying
  • Ability to occasionally lift, carry, pull, push 25lbs., with or without assistance
  • Intermittent exposure to outside elements, but primarily an indoor position.
  • Ability to work in an environment with second hand smoke
  • Ability to work a schedule that includes nights, weekends and holidays
  • Strict adherence to schedule and attendance policy

Additional Information:

  • Must be able to obtain and maintain Arkansas State Licensing
  • Must be able to pass pre-employment drug screen and background check that may include fingerprinting, driver's and credit check

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Oaklawn Racing Casino Resort

2705 Central Avenue
Hot Springs National Park, AR 71901

800-OAKLAWN

About Us

Located in Hot Springs National Park, Arkansas, Oaklawn has been one of the premiere Thoroughbred racetracks in the country since 1904, best known as home of the $1 million Arkansas Derby. Today, Oaklawn is Arkansas’ #1 tourist destination. The state-of-the art casino offers live craps, live blackjack, popular slot games, live music, and the award-winning Silks Bar & Grill. Oaklawn began a multi-phased expansion in May 2019.

Careers

If you’re interested in working in a fun industry with fun people, Oaklawn Racing Casino Resort is the place to be. Oaklawn is much more than just a job. It’s an opportunity to be a part of the Oaklawn family as you build a rewarding, long-term career. Oaklawn is an exciting workplace where you’ll enjoy generous benefits and an opportunity for advancement. We have a variety of racing and gaming openings for you to explore, so if you’re ready for success apply today!

Applicants must be 21 years old.