Posted June 14, 2021Fairfield Inn & Suites New York Midtown Manhattan/Penn Station
Fairfield Inn & Suites by Marriott allows guests to travel with confidence by giving them just what they need at an exceptional value. As a member of our team, you'll deliver outstanding service so travel is easy, comfortable, and productive for our guests. At the Fairfield Inn & Suites by Marriott
We are looking for our next Operations Manager to can manage the day-to-day operations of the Front Desk, Rooms, Food and Beverage, and Events. Someone who understands brand standards and operations requirements for performance in each of the discipline areas. Coordinates scheduling and lead shifts across each discipline area depending on property needs. You will direct and work with associates to carry out guest arrival and departure procedures, support operational needs of the Restaurant, Bar, and other Food and Beverage Outlets. You will provide operational feedback to associates who work at the front desk, food and beverage, and housekeeping. You will monitor compliance with brand standards and legal obligations. You will lead shift teams to provide consistent, high-quality service. You will communicate performance expectations and train staff in processes, assist senior managers in the completion of financial and administrative duties and strive to continually improve guest/event and associate satisfaction and maximize financial performance.
Responsible for assisting in successfully executing all operations in the assigned hotel (including Human Resources, Front Office, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the hotel. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
Leading Operations Team
Managing Property Operations Function(s)
Managing and Monitoring Activities that Affect the Guest Experience
Conducting Human Resources Activities
General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail, and Recreation/Health Club).
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
325 West 33rd Street
New York, NY 10001
239 Room Hotel
The Fairfield Inn and Suites New York Midtown Manhattan hotel offers guests a true Big Apple experience from a convenient location near Penn Station and Madison Square Garden. Travelers looking for midtown hotels in NYC will enjoy the free daily breakfast buffet, free WiFi, spacious accommodations, as well as easy access to attractions such as the Empire State Building, Herald Square, Macy’s, The Javits Center, the High Line Park, and Times Square. Guests at our Penn Station hotel will enjoy our spacious rooms and suites, plush Marriott bedding, in-suite amenities, and south-facing views of the New York skyline. Business and leisure visitors will appreciate our location near multiple companies and conference venues in combination with our range of superior guest services and features, including our chic roof-top bar, outdoor patio, the 24-hour fitness center, and a 24-hour business center. Book your stay now for exclusive deals and offers!