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Front Desk Agent

Posted May 15, 2021

SpringHill Suites San Antonio SeaWorld/Lackland
San Antonio, TX
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

SpringHill Suites San Antonio SeaWorld/Lackland

138 Richland Hills Drive
San Antonio, TX 78245

Telephone (210) 520-6655
Reservations (866) 928-1622

116 Room All Suite

www.marriott.com

Our Hotel

Modern, stylish, and incredibly convenient: SpringHill Suites San Antonio SeaWorld®/Lackland is all of these things and much more. Make yourself comfortable in our tastefully furnished studio suites, each featuring kitchenettes and large bathrooms. Spacious work areas offer data ports and high-speed wireless Internet, courtesy of our hotel's Network Zone. Fuel up with a delicious breakfast every morning, and get your day off to a great start. Other helpful hotel amenities, like a modern fitness center and an indoor pool, keep you healthy and energized during your visit; our flexible room venue offers a sophisticated location in which to host business meetings or gatherings. Of course, one of the biggest advantages of our hotel is its great location, near both SeaWorld® San Antonio and Lackland AFB. Our hotel is an excellent place at which to base yourself as you become familiar with the city.