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Assistant Front Office Manager

Posted April 15, 2021

Hyatt Regency Pittsburgh International Airport
Pittsburgh, PA
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About This Job

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Job Responsibilities:

Key responsibilities of a Assistant Front Office Manager include:

  • Ensures service, technical skills, and other training occurs throughout the property to support successful daily operations.
  • Ensure that the various reports required for the day to day operation are completed accurately and distributed to the concerned departments.
  • Constantly review the expected arrivals for the day to identify possible no show in order to maximize room utilization.
  • Review all the night reports each morning before distribution to ensure it is accurate.
  • To handle all guest requests and complaints addressed to the front desk, to report to the Director of Rooms all guest complaints or comments and the action taken at the end of the day.
  • Demonstrates and communicates drivers of guest satisfaction; ensures core elements of the service strategy are in place to produce the desired results.
  • Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
  • Observes service behaviors of team members and provides feedback to individuals and/or supervisors. Continuously strives to improve service performance.
  • Monitors guest survey results and other data to identify areas of improvement. Reviews findings with hotel team and ensures appropriate action is taken.
  • Makes decisions and oversees team performance, removes obstacles to success and ensures adequate resources are available to achieve business results.
  • Creates a synergistic team and work environment that consistently delivers positive results and continuously strives to improve these results.
  • Ensures Department meets franchise standards.
  • Ensures property is safe & secure facility for guests and team members and ensures execution of hotel emergency procedures.
  • Be fully aware of the general booking situation for the current and future dates, especially during heavily booked periods.
  • Extend his/ her scope of supervision beyond the front desk when there is no duty manager available.

Job Qualifications:

  • Minimum of two years front desk experience in a hotel property of similar size and quality
  • Minimum of one year supervisory experience
  • Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
  • Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
  • Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
  •  Must have excellent supervisory and interpersonal skills 

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. 

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About this Employer

Hyatt Regency Pittsburgh International Airport

1111 Airport Boulevard
PO Box 12420
Pittsburgh, PA 15231

(724) 899-1234

336 Room Hotel

www.hyatt.com

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Pittsburgh Luxury Hotel near the Airport . . . Park, Sleep, Depart

Come together for business or vacation at the conveniently located Hyatt Regency Pittsburgh International Airport - the only hotel connected to the Pittsburgh International Airport terminal. This luxury hotel at Pittsburgh airport gives travelers an exceptional place to relax, work, dine, meet, connect and explore the city. Guests can walk from their gate to the infinite comfort of beautifully designed accommodations and enjoy a restful nights’ sleep in a luxurious Grand Bed™.

Clients can streamline meetings and conferences in our 20,000 square feet of state-of-the-art event space, including private board rooms and the largest ballroom at the airport. Guests will enjoy delicious cuisine or cocktails at the Olive Press, or enhance your event with creative catering. They can take advantage of our Pittsburgh hotels’ deluxe amenities, including a 24/7 StayFit™ gym, glass enclosed indoor pool, 24 hour business center, and free shuttle service to local businesses, shops, restaurants and attractions.

We invite guests to discover for themselves the benefits of choosing our stylish, contemporary Pittsburgh, PA hotel for everything to do in the Steel City.

Why Join Hyatt?

Find Your Place at Hyatt

Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

Each of the unique 14 brands within the Hyatt portfolio offers a distinct interpretation of our foundational purpose: to deliver personalized care and unforgettable experiences.

Fortune Magazine has included Hyatt on its list of the “100 Best Workplaces for Diversity”! We’re honored to be recognized among industry leaders who are doing the most to create inclusive cultures.