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Spa Operations Manager

Posted April 15, 2021

Waldorf Astoria Chicago
Chicago, IL
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About This Job

Description

Waldorf Astoria Chicago - Inspired by the elegant glamour and design of 1920's Paris, Waldorf Astoria Chicago embodies the dramatic style of couturiers like Coco Chanel and Christian Dior. The hotel is fittingly located in the fashionable Gold Coast neighborhood, just one block from Chicago's Magnificent Mile.

Our Forbes 4 Star rated haven of exclusivity with classic Parisian charm is seeking a Spa Operations Manager. The ideal candidate will have a guest service background that includes Luxury, Spa, and Hotel experience. The Waldorf Astoria Chicago Spa – voted one of USA Today`s 10Best Spas in 2020 – is renowned for its superior spa treatments, comprehensive spa packages, luxurious facilities and in-room spa services.

What will I be doing?

Reporting to the Spa Director, the Spa Operations Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

 


  • Manage overall operations of the spa

  • Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards

  • Ensure client experience is proficient including bookings, payments, and consultation cards

  • Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development

  • Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes

  • Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement

  • Manage customer feedback effectively to ensure continuous service and programme improvement

  • Instill brand values and standards to maintain quality on a daily basis

  • Liaise with other hotel departments

  • Ensure customers and guests receive friendly and consistent personalised service from all team members

  • Respond to audits to ensure continual improvement is achieved

  • Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed

  • Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

Requirements

What are we looking for?

A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


  • Management experience within the spa industry

  • Ability to meet financial targets

  • Ability to work under pressure

  • Excellent grooming standards

  • Willingness to develop team members and self

  • Flexibility to respond to a range of different work situations

  • Ability to work on your own or in teams

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 


EOE/AA/Disabled/Veterans

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About this Employer

Waldorf Astoria Chicago

11 E. Walton
Chicago, IL 60611

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Description

Located in Chicago’s Gold Coast, the Waldorf Astoria Chicago creates a new experience in luxury - energetic and fashion-forward, warm and welcoming, fresh and engaging – through innovations in service and technology. Each of the hotel’s 188 spacious guestrooms and suites boast elegantly modern furnishings, cozy fireplaces, marble bathrooms with soaking tubs, vanities with inset LCD televisions and Rivolta Carmignani Italian bed linens. The Waldorf Astoria Chicago features a distinct culinary experience - Balsan, a sophisticated European bistro. Expanding over 14,000 square feet, the spa and health club offers a wide-ranging menu of personalized services as well as a nail spa, barber suite, relaxation areas and a fitness facility complete with Pilates and Gyrotonics studio.

Designed by renowned architect Lucien Lagrange, The richly detailed exterior and European courtyard are reminiscent of the grand hotels of the 1920's, while the interiors embrace a sophisticated, urban sensibility.