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Front Desk - Guest Experience

Posted May 6, 2021

Courtyard Minneapolis-St. Paul Airport
Mendota Heights, MN

About This Job

Posting Date Apr 15, 2021 Job Number 21035494 Job Category Rooms & Guest Services Operations Location Courtyard Minneapolis-St. Paul Airport, 1352 Northland Drive, Mendota Heights, Minnesota, United States VIEW ON MAP Brand Courtyard by Marriott Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott. POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


About this Employer

Courtyard Minneapolis-St. Paul Airport

1352 Northland Drive
Mendota Heights, MN 55120


146 Room Hotel

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Our Minneapolis Airport hotel recently completed its NEW state-of-the-art renovations. Guest can now enjoy the exciting new Bistro - Eat. Drink. Connect - and easy access to news, weather and airport conditions via our GoBoard and includes free Wi-Fi throughout, individual media pods in the lobby and easy access to news, weather and airport conditions via our GoBoard. The Courtyard Minneapolis St. Paul Airport hotel offers competitive Minneapolis Airport Parking, is conveniently located 2 miles from Minneapolis International and 3 miles from the Mall of America and enjoy complimentary shuttle service to both locations. Shuttle hours are 5:00AM to 11:00PM. Courtyard Minneapolis-St. Paul Airport is also the closest Marriott to Downtown St. Paul as well as XCEL Energy Center. Some of the changes we have made include: The Market, a 24/7 selection of freshly made sandwiches, salads, snacks & beverages; a business library located in the lobby and with free High-Speed internet access.